Owner Letter

(SAMPLE OF NOTIFICATION USED)

AUGUST, 199S

DEAR CHEVROLET/GMC CUSTOMER:

THIS NOTICE IS SENT TO YOU IN ACCORDANCE WITH THE REQUIREMENTS OF THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT.

REASON FOR THIS RECALL:
GENERAL MOTORS HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 1995-98 C/K CREW CAB PICKUPS. SOME OF THESE VEHICLES EXHIBIT A CONDITION IN WHICH THE FRONT, INNER CORNER OF THE FUEL TANK MAY CONTACT THE BODY SILL EITHER INTERMITTENTLY OR CONSTANTLY. THE RELATIVE MOVEMENT BETWEEN THE BODY SILL AND FUEL TANK COULD CAUSE A DISCERNIBLE NOISE; HOWEVER, OVER TIME, IT COULD WEAR A HOLE IN OR CRACK THE FUEL TANK AT THE POINT OF CONTACT. THIS CONDITION COULD RESULT IN FUEL LEAKAGE AND A DISTINCT FUEL ODOR IF THE TANK WERE FILLED ABOVE THE LEVEL OF THE HOLE OR CRACK. IF AN IGNITION SOURCE WERE PRESENT, THE FUEL LEAKAGE COULD RESULT IN A VEHICLE FIRE WITHOUT PRIOR WARNING.

WHAT WILL BE DONE:
TO PREVENT THE POSSIBILITY OF THIS CONDITION OCCURRING, YOUR CHEVROLET/GMC DEALER WILL INSPECT THE FUEL TANK FOR WEAR, AND EITHER INSTALL A SPACER BETWEEN THE FUEL TANK AND THE FRONT CROSSMEMBER, OR IF NECESSARY, REPLACE THE FUEL TANK. THIS SERVICE WILL BE PERFORMED FOR YOU AT NO CHARGE.

HOW LONG WILL THE REPAIR TAKE?
THE LENGTH OF TIME REQUIRED TO PERFORM THIS INSPECT IS APPROXIMATELY 15 MINUTES, AND IF REQUIRED, AN ADDITIONAL 25 MINUTES TO 1 HOUR AND 45 MINUTES FOR THE SERVICE CORRECTION. ADDITIONAL TIME MAY BE REQUIRED TO SCHEDULE AND PROCESS YOUR VEHICLE. IF YOUR~DEALER HAS A LARGE NUMBER OF VEHICLES AWAITING SERVICE, THIS ADDITIONAL TIME MAY BE SIGNIFICANT. PLEASE ASK YOUR DEALER IF YOU WISH TO KNOW HOW MUCH ADDITIONAL TIME WILL BE NEEDED.

CONTACTING YOUR DEALER.
PLEASE CONTACT YOUR DEALER AS SOON AS POSSIBLE TO ARRANGE A SERVICE DATE. PARTS ARE AVAILABLE AND INSTRUCTIONS FOR MAKING THIS CORRECTION HAVE BEEN SENT TO YOUR DEALER. PLEASE ASK YOUR DEALER IF YOU WISH TO KNOW HOW MUCH TIME WILL BE NEEDED TO SCHEDULE PROCESS AND REPAIR YOUR VEHICLE. YOUR CHEVROLET/GMC DEALER IS BEST EQUIPPED TO OBTAIN PARTS AND PROVIDE SERVICES TO CORRECT YOUR VEHICLE AS PROMPTLY AS POSSIBLE. SHOULD YOUR DEALER BE UNABLE TO SCHEDULE A SERVICE DATE WITHIN A REASONABLE TIME YOU SHOULD CONTACT THE APPROPRIATE CUSTOMER ASSISTANCE CENTER AT THE LISTED NUMBER BELOW:

DIVISION

NUMBER DEAF, REARING IMPAIRED OR SPEECH IMPAIRED *

CHEVROLET 1-800-222-1020; 1-800-833-2438

GMC 1-800-462-8782; 1-800-462-8583

*UTILIZES TELECOMMUNICATION DEVICES FOR THE DEAF/TEXT TELEPHONES (TDD/TTY)

IF, AFTER CONTACTING THE APPROPRIATE CUSTOMER ASSISTANCE CENTER, YOU ARE STILL NOT SATISFIED THAT WE HAVE DONE OUR BEST TO REMEDY THIS CONDITION WITHOUT CHARGE AND WITHIN A REASONABLE TIME, YOU MAY WISH TO WRITE THE ADMINISTRATOR, NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, 400 SEVENTH STREET SW, WASHINGTON, DC 20590 OR CALL 1-800-424-9393 (WASHINGTON, DC RESIDENTS USE 202-366-0123).

CUSTOMER REPLY CARD:
THE CUSTOMER REPLY CARD IDENTIFIES YOUR VEHICLE. PRESENTATION OF THIS CARD TO YOUR DEALER WILL ASSIST IN MAKING THE NECESSARY CORRECTION IN THE SHORTEST POSSIBLE TIME. IF YOU NO LONGER OWN THIS VEHICLE, PLEASE LET US KNOW BY COMPLETING THE. POSTAGE PAID REPLY CARD AND RETURNING IT TO US.

WE ARE SORRY TO CAUSE YOU THIS INCONVENIENCE; HOWEVER, WE HAVE TAKEN THIS ACTION IN THE INTEREST OF YOUR SAFETY AND CONTINUED SATISFACTION WITH OUR PRODUCTS.