Owner Letter
June, 1996Dear Chevrolet Truck Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR THIS RECALL
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1995-1996 G Vans 30 Series and C/K Crew Cab trucks equipped with General Ameri*550 AS LT225/75R16D tires. Some of these vehicles have bead damage to the tires which occurred during tire mounting. This damage to the tire reinforcing structure in the bead "toe" area would likely manifest itself as a bulge in the sidewall after the tire is inflated. The bulge may be noticeable when the tire is used in a single wheel position. But, if it is used in a dual rear wheel installation, the bulges on the tires would face each other and would not be noticeable. Typically, this condition would result in a slow air loss causing the tire to go flat. However, it is possible for the damage to result in a rapid air loss, which could cause injuries to anyone if they were handling the tire when this occurred.
WHAT WE WILL DO
To correct this condition, your Chevrolet dealer will demount each General tire and inspect it for bead damage. If bead damage is present, the tire will be replaced. This service will be performed for you at no charge.
WHAT YOU SHOULD DO
Please contact your Chevrolet dealer as soon as possible to arrange a service date and so the dealer may order the necessary parts for the repair. Instructions for making this correction have been sent to your dealer. The labor time necessary to perform this service correction is approximately 1 hour and 15 minutes to 3 hours and 45 minutes depending on the number of tires involved. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.
The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us. Your Chevrolet dealer is best equipped to provide service to ensure that your vehicle is corrected as promptly as possible. If, however, you take your vehicle to your dealer on the agreed service date, and they do not remedy this condition on that date or within five (5) days, we recommend you contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020.
After contacting your dealer and the Customer Assistance Center, if you are still not satisfied that we have done out best to remedy this condition without charge and within a reasonable time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 202-366-0123).
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.