Owner Letter
97024(Sample of Notification Used)
August 1997
Dear
This notice is sent to inform you that General Motors is conducting a voluntary emission recall campaign that includes your vehicle.
Reason For This Recall:
General Motors has decided that certain 1996-97 C/K, G, P, S/T and M/L model vehicles equipped with 4.3L, 5.0L and 5.7L engines may have been serviced with an incorrect Linear Exhaust Gas Recirculation valve, due to Service Parts Catalog part number reference errors. According to GM warranty repair records, your vehicle is one of the affected models that has had an incorrect valve installed during service. An incorrect valve may cause your On-Board Diagnostic emission system to not operate as intended and/or cause driveability complaints.
What Will Be Done:
To correct this condition, your dealer will install the correct valve on your vehicle. This service will be performed for you at no charge.
Contacting Your Dealer:
Please contact your dealer as soon as possible to arrange a service date and to assure parts availability instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be need to schedule, process and repair your vehicle.
Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance/Relations Center at the listed number below:
Deaf, Hearing Impaired
Division Number or Speech Impaired *
Chevrolet 1-800-222-1020 1-800-833-2438
GMC 1-800-462-8782 1-800-462-8583
Oldsmobile 1-800-442-6537 1-800-833-8537
* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)
Customer Reply Card:
The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.
Emission Law Information:
In order to ensure your full protection under the emission warranty made applicable to your vehicle by State or Federal Law, and vehicle serviced as soon as possible. Failure to do so could legally be determined to be lack of proper maintenance of your vehicle. Also, your vehicle may fail a state or local emission inspection if this recall is not accomplished.
IMPORTANT MESSAGE FOR CALIFORNIA RESIDENTS
The California Air Resources Board (CARB) requires vehicle emission recall campaigns be completed prior to California registration renewal. Uncorrected emission recall campaigns will result in the inability to renew your California vehicle registration.
At the time of emission campaign completion, your California dealer will issue a "Proof Of Correction Certificate". Keep this certificate and, if required, present it to the Department of Motor Vehicles when renewing your California registration as proof of campaign completion.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.