Recall - Console/Armrest Defect: Overview
File In Section: Product CampaignsBulletin No.: 00100A
Date: August 2001
F/CMVSS NONCOMPLIANCE CAMPAIGN
SUBJECT:
00100A - CONSOLE/ARMREST CAM LATCH COMPLIANCE
MODELS:
1998-2001 GMC ENVOY
2000-2001 GMC JIMMY DIAMOND EDITION
THIS BULLETIN CANCELS AND REPLACES BULLETIN 00100 ISSUED APRIL, 2001.
THIS BULLETIN IS BEING REVISED TO INCLUDE A SERVICE PROCEDURE FOR CERTAIN 1998 VEHICLES THAT MAY REQUIRE THE REPLACEMENT OF THE UPPER CONSOLE PLATE. ALL COPIES OF BULLETIN 00100 SHOULD BE DESTROYED.
CONDITION
General Motors has decided that certain 1998-2001 GMC Envoys and 2000-2001 GMC Jimmy Diamond Editions fail to conform to Federal/Canada Motor Vehicle Safety Standard 201, "Occupant Protection in Interior Impacts". These vehicles have a console cover/armrest cam latch that could release at less than the 10 g vertical load requirement of the standard. During a crash, the console cover could open and the cover or items stored under it could injure an occupant.
CORRECTION
Dealers are to replace the console latch mechanism.
VEHICLES INVOLVED
Involved are certain 1998-2001 GMC Envoys and 2000-2001 GMC Jimmy Diamond Edition vehicles built within these VIN breakpoints shown.
IMPORTANT:
Dealers should confirm vehicle through GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only) or DCS Screen 445 (IPC only) before beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved.]
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.
PARTS INFORMATION
Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
CAMPAIGN IDENTIFICATION LABEL - For US and IPC
Place a Campaign Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin. Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Campaign Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Campaign Identification Labels for US dealers can be obtained from Dealer Support Materials by calling 1-888-549-6152 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number S-1015 when ordering.
Additional Campaign Identification Labels for IPC dealers can be obtained from your Regional Marketing Office
CAMPAIGN IDENTIFICATION LABEL - For CANADA
Place a Campaign Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin. Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. Additional Campaign Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number GMP 91 when ordering.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated.
Refer to the General Motors WINS Claims Processing Manual for details on Product Campaign Claim Submission.
CUSTOMER NOTIFICATION - For US and CANADA
Customers will be notified of this campaign on their vehicles by General Motors (see copy of customer letter included with this bulletin.
CUSTOMER NOTIFICATION - For IPC
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached suggested dealer letter.
DEALER CAMPAIGN RESPONSIBILITY - For US and IPC (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall campaign notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the campaign is not completed within a reasonable time.
This bulletin is notice to you that the new motor vehicles included in this campaign may not comply with the standard identified above. Under Title 49, Section 30112 of the United States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the campaign correction, your dealership may be subject to a civil penalty for each such sale.
DEALER CAMPAIGN RESPONSIBILITY - ALL
All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers, a copy of the customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.