Campaign - Power Steering Pump Replacement: Overview
Customer Satisfaction - Hydraulic Steering Pump Shaft Fracture # 05001 - (Feb 7, 2005)Models:
2000 Chevrolet CK (Classic), Express, Silverado, Suburban
2000 GMC Savana, Sierra (Classic and New Style), Yukon XL
2500/3500 Series
Condition
Certain 2000 model year 2500/3500 Series Chevrolet CK, Silverado, Suburban, and Express, and GMC Sierra, Yukon XL and Savana vehicles may have been built with a driveshaft in the power steering hydraulic pump that can fracture, resulting in loss of hydraulic power assist for steering. On vehicles equipped with Hydro-Boost(R) power brakes, the same condition can also result in loss of power assist for braking. An inoperative pump can cause increased steering effort, and in Hydro-Boost(R) equipped vehicle also increased braking effort, but does not eliminate the ability to steer or slow the vehicle.
Correction
Dealers are to replace the power steering hydraulic pump.
Vehicles Involved
Involved are certain 2000 model year 2500/3500 Series Chevrolet CK, Silverado, Suburban, and Express vehicles, and GMC Sierra, Yukon XL, and Savana vehicles built within the VIN breakpoints shown.
Important:
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning program repairs. [Not all vehicles within the above breakpoints may be involved.]
For US
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld, Recall Information website. Dealers that have no involved vehicles currently assigned will not have a report available in GM DealerWorld.
For Canada
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and is being furnished to involved dealers. Dealers that have no involved vehicles currently assigned will not receive a Campaign Initiation Detail Report.
For Export
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and is being furnished to involved dealers. Dealers that have no involved vehicles currently assigned will not receive a report with the recall bulletin.
The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Product Program Customer Reimbursement Procedure Form is shown with the customer letter.
Important:
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada & Export
Customer requests for reimbursement of previously paid repairs to correct the condition in this program are to be submitted by February 28, 2006.
All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following:
^ Proof of ownership at time of repair.
^ Original paid receipt confirming the amount of repair expense(s) that were not reimbursed, a description of the repair, and the person or entity performing the repair.
Claims for customer reimbursement on previously paid repairs are to be submitted as required by WINS.
Important:
Refer to the GM Service Policies and Procedures Manual, section 1.6.2, for specific procedures regarding customer reimbursement verification.
Claim Information
Submit a Product Recall Claim with the information shown.
Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the sample letter.
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
GENERAL MOTORS PRODUCT PROGRAM CUSTOMER REIMBURSEMENT PROCEDURE
If you have paid to have this condition corrected prior to this notification, you may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.
Your claim will be acted upon within 60 days of receipt.
If your claim is:
^ Approved, you will receive a check from General Motors.
^ Denied, you will receive a letter from General Motors with the reason(s) for the denial, or
^ Incomplete, you will receive a letter from General Motors identifying the documentation that is needed to complete the claim and offered the opportunity to resubmit the claim when the missing documentation is available.
Please follow the instructions on the Claim Form shown with the owner letter to file a claim for reimbursement. If you have questions about this reimbursement procedure, please call the toll-free telephone number provided at the bottom of the form. If you need assistance with any other concern, please contact the Chevrolet Customer Assistance Center at 1-800-630-2438/GMC Customer Assistance Center at 1-866-996-9463. The deaf, hearing impaired, or speech impaired should call 1-800-833-2438 (Chevrolet) or 1-800-462-8583 (GMC) (Utilizes Telecommunication Devices for the Deaf/Text Telephones, TDD/TTY).
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