A Symptoms

IMPORTANT: The following steps must be completed before using the symptom tables.

1. Perform the OnStar (R) System Check before using the symptom tables in order to verify that all of the following are true:
^ There are no DTCs set
^ The control module(s) can communicate via the serial data link.
2. Review the system operation in order to familiarize yourself with the system functions. Refer to OnStar (R) Operation.

Visual/Physical Inspection
^ Inspect for aftermarket devices which could affect the operation of the power windows, power door locks, or power mirrors. Refer to Checking Aftermarket Accessories in Wiring Systems.
^ Inspect the easily accessible or visible system components for obvious damage or conditions which could cause the symptom.

Intermittent
Faulty electrical connections or wiring may be the cause of intermittent conditions. Refer to Testing for Intermittent and Poor Connections in Wiring Systems.

Symptom List
Refer to a symptom diagnostic procedure from the following list in order to diagnose the symptom:
^ No OnStar (R) Audio
^ OnStar (R) One or More Buttons Inoperative
^ OnStar (R) Call Center Lock/Unlock Commands Inoperative
^ Onstar (R) Call Center Unable to Locate Vehicle
^ Onstar (R) Operator Unable to Hear Caller
^ OnStar (R) No 6r Poor Cellular Reception
^ OnStar (R) Will Not Power Up
^ Unable to Contact OnStar (R) Call Center
^ OnStar (R) Call Center Unable to Configure OnStar (R) System
^ OnStar (R) Button LED Inoperative
^ No OnStar (R) Audio