Campaign - Fuel Tank Replacement: Overview
Special Policy Adjustment - Fuel Tank Inlet Check Valve Fracture # 05012 - (March 14, 2005)Models:
2002 Chevrolet TrailBlazer EXT
2002 GMC Envoy XL
Condition
Some customers of 2002 model year Chevrolet TrailBlazer EXT and GMC Envoy XL vehicles may comment on an SES illumination, may be accompanied by a fuel odor, and/or a few drops of fuel on the ground when refueling the vehicle. This may be caused by a fracture of a weld on the fuel tank inlet check valve (ICV). The ICV is located above the full fuel level. A fracture in this area may allow fuel vapors to pass through and allow droplets of fuel to accumulate on the side of the fuel tank as it passes over the fracture during refueling.
Special Policy Adjustment
This special policy covers the condition described above for a period of 7 years or 70,000 miles (110,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or afier March 14, 2005, are covered by this special policy and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to March 14, 2005 must be submitted to the Service Contract provider.
Vehicles Involved
Involved are certain 2002 model year Chevrolet TrailBlazer EXT and GMC Envoy XL vehicles built within the VIN breakpoints shown.
Parts Information
Parts required to complete this special policy are to be obtained from General Motors Service Parts Operations (GMSPO).
Customer Notification
General Motors will notify customers of this special policy on their vehicles (see copy of typical customer letter shown in this bulletin - actual divisional letter may vary slightly).
Service Procedure
Refer to the appropriate service procedure in SI to replace the fuel tank.
Claim Information
For vehicles repaired under the terms of this special policy, submit a claim with the information shown.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special policy condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Special Policy Customer Reimbursement Procedure Form is shown.
Important:
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada
Customer requests for reimbursement of previously paid repairs for a fuel tank inlet check valve fracture are to be submitted prior to or by March 31, 2006. Repairs must have occurred within 7 years of the date the vehicle was originally placed in service, or 110,000 km, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
^ Proof of ownership at time of repair.
^ Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductible), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
GENERAL MOTORS PRODUCT PROGRAM CUSTOMER REIMBURSEMENT PROCEDURE
If you have paid to have this special policy condition corrected prior to this notification, you may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.
Your claim will be acted upon within 60 days of receipt.
If your claim is:
^ Approved, you will receive a check from General Motors.
^ Denied, you will receive a letter from General Motors with the reason(s) for the denial, or
^ Incomplete, you will receive a letter from General Motors identifying the documentation that is needed to complete the claim and offered the opportunity to resubmit the claim when the missing documentation is available.
Please follow the instructions on the Claim Form previously shown to file a claim for reimbursement. If you have questions about this reimbursement procedure, please call the toll-free telephone number provided at the bottom of the form. If you need assistance with any other concern, please contact the Chevrolet Customer Assistance Center at 1-800-630-2438 or the GMC Customer Assistance Center at 1-866-996-9463. The deaf hearing impaired, or speech impaired should call 1-800-833-2438 (Chevrolet) or 1-800-462-8583 (GMC) (Utilizes Telecommunication Devices for the Deaf/Text Telephones, TDD/TTY).
Disclaimer