Campaign - Stop/Tail Lamp Inspection/Replacement
File In Section: 08 - Body and AccessoriesBulletin No.: 04017A
Date: August 2004
SPECIAL POLICY
SUBJECT:
SPECIAL POLICY ADJUSTMENT - TAIL LAMPS/STOP LAMPS
MODELS:
2004 BUICK RAINIER
2002-2004 CHEVROLET TRAILBLAZER, TRAILBLAZER EXT
2002-2004 GMC ENVOY, ENVOY XL
2002-2004 OLDSMOBILE BRAVADA
DUE TO PART AVAILABILITY, CUSTOMERS ARE BEING NOTIFIED IN PHASES.
THIS BULLETIN IS BEING REVISED TO INCLUDE ADDITIONAL PART NUMBERS. AS PARTS BECOME AVAILABLE, ADDITIONAL LETTERS WILL BE MAILED AND DEALERS WILL BE NOTIFIED VIA GM MESSENGER.
CONDITION
Some 2002-2004 model year Chevrolet TrailBlazer and TrailBlazer EXT, GMC Envoy and Envoy XL, Oldsmobile Bravada vehicles, and 2004 model year Buick Rainier vehicles have tail lamp/stop lamp(s) that may become inoperative.
SPECIAL POLICY ADJUSTMENT
This special policy covers the condition described above for a period of 6 years or 72,000 miles (116,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after June 3, 2004, are covered by this special policy and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to June 3, 2004, must be submitted to the Service Contract provider.
VEHICLES INVOLVED
Involved are certain 2002-2004 model year Chevrolet TrailBlazer and TrailBlazer EXT, GMC Envoy and Envoy XL, Oldsmobile Bravada vehicles, and 2004 model year Buick Rainier vehicles built within the VIN breakpoints shown.
PARTS INFORMATION
Parts required to complete this special policy are to be obtained from General Motors Service Parts Operations (GMPSO).
CUSTOMER NOTIFICATION
General Motors will notify customers of this special policy on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
SERVICE PROCEDURE
1. Open the rear liftgate.
2. Remove the two screws that attach both the left and right tail lamp assemblies and remove the lamps from the body.
3. Inspect the part number on both the left and right tail lamp circuit boards.
^ If the part number printed on a circuit board IS one of the part numbers listed above, then the circuit board is the new design and does NOT need to be replaced.
^ If the part number printed on a circuit board is NOT one of the part numbers listed above, then the circuit board is the old design and MUST BE REPLACED. Proceed to the next step if either circuit board needs to be replaced.
4. Turn on the tail lamps, directional signals, etc. and determine if there are any bulbs that require replacement.
5. Disconnect the electrical connector from the circuit board being replaced.
6. Remove the three screws attaching the circuit board to the tail lamp and remove the circuit board.
7. Install a NEW stop lamp bulb in a NEW circuit board.
^ On Chevrolet, Buick, and Oldsmobile vehicles, the stop lamp bulb is located in the UPPER (top) socket in the circuit board.
^ On GMC vehicles, the stop lamp bulb is located in the LOWER (bottom) socket in the circuit board.
Important
This special policy will cover the cost of replacing the stop lamp bulb(s). All other bulbs that require replacement are to be submitted under the normal warranty operation, if applicable.
8. Transfer the remaining bulbs from the old circuit board to the new circuit board. Replace any burned out bulbs.
9. Connect the electrical connector to the new circuit board(s).
10. Turn on the tail lamps, directional signals, etc. and verify that all bulbs are functional.
11. Install the circuit board to the tail lamp and install the three screws.
Tighten
Tighten the screws to 1.9 N.m (17 lb in).
12. Install both the left and the right tail lamp assemblies to the body and install the screws.
Tighten
Tighten the screws to 1.9 N.m (17 lb in).
13. Close the liftgate.
CLAIM INFORMATION
For vehicles repaired under the terms of this special policy, submit a claim with the information indicated.
Important:
This special policy will cover the cost of replacing the stop lamp bulb(s). All other bulbs that require replacement are to be submitted under the normal warranty operation, if applicable.
CUSTOMER REIMBURSEMENT For US
All customer requests for reimbursement for previous repairs for the special policy condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Special Policy Customer Reimbursement Procedure Form is included with the customer letter.
IMPORTANT:
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
CUSTOMER REIMBURSEMENT For Canada
Customer requests for reimbursement of previously paid repairs to replace tail lamp circuit board(s) and tail lamp/stop lamp(s), are to be submitted prior to or by December 31, 2005. Repairs must have occurred within 6 years of the date the vehicle was originally placed in service, or 116,000 km, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
Disclaimer