Campaign - BCM Reprogramming for Battery Drain: Overview
Bulletin No.: 02066Date: December, 2002
CUSTOMER SATISFACTION PROGRAM
SUBJECT:
02066 - BATTERY DRAIN
MODELS:
2003 CHEVROLET SILVERADO, TAHOE, SUBURBAN
2003 GMC SIERRA, YUKON, YUKON XL
2003 CADILLAC ESCALADE, ESCALADE EXT, ESCALADE ESV EQUIPPED WITH QUADRASTEER (NYS), AUTORIDE (Z55), OR VEHICLE STABILITY ENHANCEMENT/STABILITRAK (JL4)
CONDITION
General Motors has decided that certain 2003 model year Chevrolet Silverado, Tahoe, and Suburban; 2003 model year GMC Sierra, Yukon, and Yukon XL; and 2003 model year Cadillac Escalade, Escalade EXT, and Escalade ESV vehicles equipped with Quadrasteer (NYS), Autoride (Z55), or Vehicle Stability Enhancement/StabiliTrak (JL4) may have the potential of exhibiting a battery drain condition. An anomaly in the operation of the steering wheel position sensor may keep the Body Control Module (BCM) from shutting down when the key is in the "OFF" position. The resultant 3.5 amp draw/load on the battery could possibly discharge the battery to the point where the battery will not have sufficient amperage to start the vehicle.
CORRECTION
Dealers are to reprogram the BCM.
VEHICLES INVOLVED
Involved are certain 2003 model year Chevrolet Silverado, Tahoe, and Suburban; 2003 model year GMC Sierra, Yukon, and Yukon XL; and 2003 model year Cadillac Escalade, Escalade EXT, and Escalade ESV vehicles equipped with Quadrasteer (NYS), Autoride (Z55), an (JL4) built within the VIN breakpoints shown.
IMPORTANT:
Dealers should confirm vehicle eligibility through GMVIS (CM Vehicle Inquiry System) or GM Access Screen (Canada only) or DCS Screen 445 (IPC only) prior to beginning program repairs. [Not all vehicles within the above breakpoints may be involved.]
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the program bulletin. The customer name and address data will enable dealers to follow up with customers involved in this program. Any dealer not receiving a computer listing with the program bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this program.
PARTS INFORMATION
No parts are required for this recall.
SERVICE PROCEDURE
1. Reprogram the BCM (referred to as the TBCM on the Techline terminal) using SPS programming, (TIS version 11.76), released in the U.S. in November and Canada in December 2002, or newer.
2. Install the CM Recall Identification Label.
IDENTIFICATION LABEL - For US and IPC
Place an Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Program Bulletin. Each label provides a space to include the program number and the five (5) digit dealer code of the dealer performing the program service. This information may be inserted with a typewriter or a ballpoint pen.
Put the Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle.
When installing the Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Identification Labels for US dealers can be obtained from Dealer Support Materials by either ordering on the web from DWD Store, gm-dealerworld.com, or calling 1-866-700-0001 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Request Item Number 5-1015 when ordering.
Additional Identification Labels for IPC dealers can be obtained from your Regional Marketing Office.
IDENTIFICATION LABEL - For CANADA
Place an Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Program Bulletin. Each label provides a space to include the program number and the five (5) digit dealer code of the dealer performing the program service. This information may be inserted with a typewriter or a ball point pen.
Put the Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle.
Additional Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number GMP 91 when ordering.
COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
CLAIM INFORMATION
Submit a Product Program Claim with the information shown.
Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.
CUSTOMER NOTIFICATION - For US and CANADA
Customers will be notified of this program on their vehicles by General Motors (see copy of customer letter shown in this bulletin).
CUSTOMER NOTIFICATION - For PC
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the sample letter shown.
DEALER PROGRAM RESPONSIBILITY - ALL
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers, a copy of the customer letter shown in this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future., you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
DISCLAIMER