Recall - Windshield Adhesion Non-Compliance: Overview
F/CMVSS Noncompliance - Windshield Urethane Adhesion # 03001 - (01/24/2003)Table 1: US and IPC
Table 2: Canada
03001 - Windshield Urethane Adhesion
2003 Chevrolet Silverado
2003 GMC Sierra
Built at Flint Assembly plant
THIS RECALL BULLETIN IS BEING SENT TO INVOLVED DEALERS VIA D'S. RETAIN THIS BULLETIN A HARD COPY WILL NOT BE MAILED TO DEALERS THE BULLETIN WILL BE AVAILABLE IN SI IN THE NEAR FUTURE.
Condition
General Motors has decided that certain 2003 model year Chevrolet Silverado and GMC Sierra model vehicles built at Flint Assembly plant fail to conform to Federal/Canada Motor Vehicle Safety Standard 212, Windshield Mounting. These vehicles lack a continuous urethane bonding bead between the body surface and the windshield. In vehicles with this condition, the windshield may not be retained in accordance with the safety standard during a vehicle crash.
Correction
Dealers are to remove, reseal, and reinstall the windshield.
Vehicles Involved
Involved are the 2003 model year Chevrolet Silverado and GMC Sierra model vehicles shown.
Important
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only) or D'S Screen 445 (IPC only) before beginning recall repairs.
Involved vehicles have been identified by Vehicle Identification Number and are listed above. If your BAC/Dealer Code is not listed above, you have no involved vehicles currently assigned to you.
Parts Information
Parts required to complete this recall are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
Customer Notification
FOR US AND CANADA
Customers will be notified of this recall on their vehicles by General Motors (see copy of customer letter shown in this bulletin).
Customer Notification
FOR IPC
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the suggested letter
Dealer Recall Responsibility
FOR US AND IPC (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
This bulletin is notice to you that the new motor vehicles included in this recall may not comply with the standard identified above. Under Title 49 Section 30112 of the United States Code it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence if you sell any of these motor vehicles without first performing the recall correction your dealership may be subject to a civil penalty for each such sale.
Dealer Recall Responsibility
ALL
All unsold new vehicles in dealers' possession and subject to this recall MUST be held and inspected/repaired per the service procedure of this recall bulletin BEFORE customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter shown in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer