Campaign - Fuel Filler Pipe Corrosion: Overview
SPECIAL COVERAGEBulletin No.: 12167
Date: December 03, 2012
Subject: 12167 Special Coverage Adjustment - Fuel Filler Pipe Corrosion
Models:
2003-2004 Chevrolet Express
2003-2004 GMC Savana
Equipped with Left Side Cargo Door (E26)
Registered OUTSIDE of Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin
Registered OUTSIDE of New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Quebec
Condition
On some 2003 and 2004 model year Chevrolet Express and GMC Savana vehicles, equipped with a left side cargo door (E26), water and road contaminates may become trapped in the protective conduit that covers the fuel filler pipe and may cause the pipe to corrode. If the corrosion creates a perforation in the pipe, the presence of fuel odor may be observed and, on some vehicles, a Check Engine light may illuminate. As the size of a filler pipe perforation increases, fuel may leak onto the ground while refueling the vehicle.
Special Coverage Adjustment
This special coverage covers a fuel filler pipe that leaks as described above for a period of 10 years or 150,000 miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. If the vehicle is currently outside of these limits, the condition will be covered until December 31, 2013, regardless of vehicle age or mileage.
Dealers are to install a new fuel filler pipe. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after December 4, 2012 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to December 4, 2012, must be submitted to the Service Contract provider.
Vehicles Involved
Involved are certain 2003 and 2004 model year Chevrolet Express and GMC Savana vehicles, equipped with a left side cargo door (E26), and registered outside of Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, and Quebec.
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management system.
Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
Service Procedure
Determine if the fuel filler pipe requires replacement. Refer to Fuel Tank Leak Test in SI.
- If the fuel filler pipe does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
- If the fuel filler pipe requires replacement, refer to Filler Tube Replacement (w/LH Door) in SI.
Customer Reimbursement - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by December 31, 2013, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed form Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center. Repairs must have occurred before December 25, 2012, regardless of vehicle age or mileage.
All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM Representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:
- A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.
- The name and address of the person who paid for the repair.
- Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair.
Important
GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004.
Customer Reimbursement - For Canada
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by December 31, 2013. Repairs must have occurred before December 25, 2012, regardless of vehicle age or mileage.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request.
Warranty Transaction Information
Submit a transaction using the table below.
* The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
Disclaimer