Campaign - Fuel Filler Neck Corrosion: Overview
SPECIAL COVERAGEBulletin No.: 11359
Date: May 18, 2012
Subject: --11359 Special Coverage Adjustment Fuel Filler Neck Corrosion
Models:
2003-2004 Chevrolet Express
2003-2004 GMC Savana
Equipped with Left Side Cargo Door (E26)
Originally Sold or Currently Registered in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin
New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Quebec
Dealers are to refer to the General Motors Service Policies and Procedures Manual, Section 1.4.1.B - Vehicles Outside of a Special Coverage Adjustment, for guidelines on handling vehicles that are not involved in this special coverage but may be displaying the same condition.
Condition
On some 2003 and 2004 model year Chevrolet Express and GMC Savana vehicles, equipped with a left side cargo door (E26), and originally sold or currently registered in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, and Quebec, water and road contaminates may become trapped in the protective conduit that covers the fuel filler pipe and may cause the pipe to corrode. If the corrosion creates a perforation in the pipe, the presence of fuel odor may be observed and, on some vehicles, a Check Engine light may illuminate. As the size of a filler pipe perforation increases, a few drops of fuel may leak onto the ground while refueling the vehicle.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 12 years or 200,000 miles (320,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Dealers are to install a new fuel filler neck. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after May 18, 2012 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to May 18, 2012, must be submitted to the Service Contract provider.
Vehicles Involved
Involved are certain 2003 and 2004 model year Chevrolet Express and GMC Savana vehicles, equipped with a left side cargo door (E26), and originally sold or currently registered in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, and Quebec.
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management system.
Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
Service Procedure
Verify that the fuel filler pipe requires replacement. Refer to the appropriate diagnostic information in SI.
- If the fuel filler pipe does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
- If the fuel filler pipe requires replacement, refer to Filler Tube Replacement (w/LH Door) in SI.
Customer Reimbursement - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by May 31, 2013, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed form Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 12 years of the date the vehicle was originally placed in service, or 200,000 miles, whichever occurs first.
All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your District Service Manager - Aftersales prior to processing the request.
When a customer requests reimbursement, they must provide the following:
- A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.
- The name and address of the person who paid for the repair.
- Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair.
Important
GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by May 31, 2013. Repairs must have occurred within the 12 years of the date the vehicle was originally placed in service, or 320,000 kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
Warranty Transaction Information
Submit a transaction using the table below.
* The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
Disclaimer