Unable to Contact OnStar Call Center

UNABLE TO CONTACT ONSTAR CALL CENTER

DIAGNOSTIC AIDS
- The customer concern may have been due to a lack of cellular service in a given area. A failure in the National Cellular Network infrastructure at the time of the customers failed connection that has since been repaired may also have been the cause.
- If an Onstar(R) Emergency call is able to successfully connect the vehicle to the Onstar(R) Call Center when an Onstar(R) Call Center button press is not, there may be a failure in the ability of the Onstar(R) system in the vehicle to be recognized by the local cellular carrier.
- If the prompt "Onstar(R) request ended" is heard without depressing the white "Dot" button at the end of the an Onstar(R) keypress, the Onstar(R) system at one time has made a successful cellular connection but was unable to complete the call. If repeated calls are placed with this result, contact the General Motors Technical Assistance Center.

TEST

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