Campaign - A/T 4L80-E/4L85-E Loss of Lubrication: Overview
Customer Satisfaction - 4L80E/4L85E Transmission Loss of Internal Lubrication-Inspect/Repair/Replace # 04019 - (03/18/2004)4L80E/4L85E Transmission Loss of Internal Lubrication - Inspect/Repair/Replace
2004 Chevrolet 2500/3500 Avalanche, Silverado, Express, Suburban, W3500, W4500
2004 GMC 2500/3500 Sierra, Savana, Yukon XL, W3500, W4500
2004 Isuzu NPR, NPR-HD
THIS PROGRAM IS IN EFFECT UNTIL MARCH 31, 2005.
All vehicles involved in this Customer Satisfaction Program were placed on stop delivery on March 12, 2004 via GM Messenger. After the service procedure contained in this bulletin is completed, the vehicles may be released for sale and delivered to customers.
Until these vehicles are inspected and/or repaired they should be operated in transmission selection "D3" only.
Condition
General Motors has decided that certain 2004 Chevrolet Avalanche, Silverado, Express, Suburban, W3500, W4500; GMC Sierra, Savana, Yukon XL, W3500, W4500; and Isuzu NPR, NPR-HD model vehicles equipped with 4L80E (RPO MT1) or 4L85E (RPO MN8) automatic transmission may have a condition in which the transmission overdrive gear set may fail due to inadequate lubrication as a result of a transmission casting change. This condition will cause sluggish vehicle performance and eventual transmission failure
Correction
Dealers are to inspect the transmission case and, if necessary, perform repairs and further inspections.
Vehicles Involved
Involved are certain 2004 Chevrolet Avalanche, Silverado, Express, Suburban, W3500, W4500; GMC Sierra, Savana, Yukon XL, W3500, W4500; and Isuzu NPR, NPR-HD model vehicles equipped with 4L80E (RPO MT1) or 4L85E (RPO MN8) automatic transmission and built within the VIN breakpoints shown.
Important
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning program repairs. [Not all vehicles within the above breakpoints may be involved.]
For US:
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld, Recall Information website. The customer name and address data furnished will enable dealers to follow up with customers involved in this program.
For Canada & IPC
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data have been prepared, and is being furnished to involved dealers. Dealers that have no involved vehicles currently assigned will not receive a report with the recall bulletin.
The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information -- Vehicles with Less than 20 Miles (32 km)
Parts required to complete this program are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Parts Information -- Vehicles with Greater than 20 Miles (32 km)
(See Service Step 8.a.)
Parts required to complete this program are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Important
All 4L80E/4L85E transmissions will continue to be built using the 2nd design case. Therefore, transmissions ordered from GMSPO for installation into affected vehicles will have the same external appearance as the transmission being removed. All transmissions received from GMSPO which have the 2nd design case will have a round green paint dot on the top right of the bell housing, which indicates that the transmission in suitable for use. The green paint dot is approximately 1 in (25 mm) in diameter, and may run down the side of the case. Transmission that have the 2nd design case with this green paint dot are suitable for use in repairing a vehicle.
For Isuzu models
Parts required to complete this program are to be obtained from American Isuzu Parts Distribution Network (AIPDN). Please refer to your "involved vehicles listing" prior to ordering requirements.
Important
It is estimated that only 1% of involved vehicles will require carrier and bearing replacement. Please order parts accordingly.
Important
It is estimated that only 10% of involved vehicles will require transmission replacement. Please order parts accordingly.
Floor Plan Reimbursement
Dealers in possession of vehicles included in the Stop Delivery Order dated March 12, 2004 are eligible for reimbursement of floor plan expense upon completion of the service procedure contained in this bulletin. This reimbursement is limited to the number of days from the Stop Delivery message to the date the inspection and/or repair is completed and the vehicle is ready for sale. Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement should be charged as a net amount expense using the program labor operation provided. See detailed instructions in the Claim Information section of this bulletin.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that courtesy transportation (loaner vehicle) is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
Submit a Product Program Claim with the information shown.
Refer to the General Motors WINS Claim Processing Manual for details on Product Recall Claim Submission.
Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the suggested dealer letter.
Disclaimer