Recall - Steering Shaft to Steering Gear Bolt Defect: Overview
Product Safety - Intermediate Steering Shaft to Steering Gear Bolt # 05010A - (Jan 25, 2005)Models:
2005 Chevrolet Silverado
2005 GMC Sierra
THIS BULLETIN IS BEING REVISED TO INCLUDE TOWING OF THE CUSTOMER'S VEHICLE INTO THE DEALERSHIP FOR REPAIR.
PLEASE DISCARD ALL COPIES OF BULLETIN 05010, ISSUED JANUARY 2005.
GENERAL MOTORS IS CONTACTING CUSTOMERS OF INVOLVED VEHICLES VIA TELEPHONE. CUSTOMERS ARE BEING INSTRUCTED TO CALL THEIR SERVICING DEALER TO HAVE THEIR VEHICLE TOWED INTO THE DEALERSHIP. DEALERSHIPS ARE TO MAKE ARRANGEMENTS TO HAVE THE VEHICLE TOWED AND ARE TO PROVIDE THE CUSTOMER WITH COURTESY TRANSPORTATION UNTIL THE RECALL CAN BE PERFORMED ON THEIR VEHICLE.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2005 Chevrolet Silverado and GMC Sierra vehicles. The bolt that attaches the intermediate shaft to the steering gear may not meet specification. The bolt may fracture, resulting in the loss of steering. If this happens while the vehicle is moving, a crash could occur without prior warning.
Correction
Dealers are to replace the intermediate steering shaft to steering gear bolt. Dealers are to contact customers of delivered vehicles to make arrangements to have their vehicle towed to the dealership for repair.
Vehicles Involved
Involved are certain 2005 model year Chevrolet Silverado and GMC Sierra vehicles built within the VIN breakpoints shown.
Important:
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) before beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]
For US
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld, Recall Information website. Dealers that have no involved vehicles currently assigned will not have a report available in GM DealerWorld.
For Canada
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and is being furnished to involved dealers. Dealers that have no involved vehicles currently assigned will not receive a report with the recall bulletin.
For Export
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and is being furnished to involved dealers. Dealers that have no involved vehicles currently assigned will not receive a report with the recall bulletin.
The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this recall are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Courtesy Transportation
Dealers are to provide customers with shuttle service or some other form of courtesy transportation while their vehicle is at the dealership for this repair.
Claim Information
Customer Notification -- For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter shown in this bulletin).
Customer Notification -- For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the sample letter.
Dealer Recall Responsibility -- For US and Export (US States, Territories and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Recall Responsibility -- All
All unsold new vehicles in dealers' possession and subject to this recall MUST be held and inspected/repaired per the service procedure of this recall bulletin BEFORE customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer