OnStar(R) - Language Change (Canada Only)
Bulletin No.: 05-08-46-008ADate: March 02, 2006
INFORMATION
Subject:
Language Change for OnStar(R) System (Canada Only)
Models:
2006-2007 Passenger Cars and Light Duty Trucks
2006-2007 HUMMER H2, H3
2006-2007 Saturn Vehicles
2006-2007 Saab 9-7X
with OnStar(R) (RPO UE1)
Built After and Including the VIN Breakpoints Listed Below (2006 MY Only)
Attention:
This bulletin applies ONLY to Canadian Dealers. This bulletin also only applies to vehicles equipped with OnStar(R) Generation 6.1 or later with a Station Identification (STID) number in the following range: 16,000,000-17,000,000 or 20,000,000-21,999,999 or 23,500,001-26,000,000.
Supercede:
This bulletin is being updated to add models and VIN breakpoints. Please discard Corporate Bulletin Number 05-08-46-008 (Section 08 - Body and Accessories).
Built After and Including the VIN Breakpoints shown.
The Generation (Gen) 6.1 OnStar(R) system found in these vehicles has the capability to change the default English voice recognition to French or Spanish.
Changing the language of the OnStar(R) system will change the following features to the language you select:
^ Voice recognition command prompts will be played in the language selected.
^ The voice recognition system will only recognize commands given in the selected language.
Once completed, this process completely changes all voice recognition and voice commands of the OnStar(R) system. The process will need to be repeated in its entirety to change to a different language, including English.
The Gen 6.1 version of OnStar(R) does not require the use of the Service Programming System (SPS) to change the voice recognition system. However, there are four ways to change the language.
Method 1
This is the preferred method to change language preferences for vehicles that have NOT been sold.
1. Turn OFF the ignition.
2. Install the Tech 2(R) scan tool to the Data Link Connector (DLC).
3. Turn ON the ignition with the engine off.
4. Build the vehicle with the scan tool, answering any optional content questions and navigating to the "Body" or "Body and Accessories" section, ultimately reaching the "Cellular Communications" service category.
5. Once in the "Cellular Communications" category, navigate to the "Module Setup" selection. This selection offers a "Set Language" function which will change the voice recognition to the desired language.
6. Move the asterisk to the desired language and press the "Set Options" button.
7. Press the "Phone" button the three button assembly and ensure that the system responds with the correct language.
Please note that this method does not change the routing of calls to a French or Spanish-speaking advisor.
Important:
This method of changing the language should only be viewed as a temporary change to the vehicles on your dealership lot. Refer to Method 2 for instructions on how to change the language setting for vehicles that have been sold.
Important:
Any nametags previously stored will be deleted if the preferred language is changed using Method 2 or 3 when the vehicle is sold.
Method 2
This is the preferred method to change language preference for vehicles that have been sold.
When the vehicle is delivered, the OnStar(R) system can automatically be enrolled by the sales department by going to the Online enrollment site - www.onstarenrollment.ca. For the French version of this website, click on "Francais". Choose the desired language by selecting English, Spanish or French on question 8. If you have clicked on "Francais" and are using the website that is completely French, the default selection for question 8 will be French; otherwise, the default selection will be English. Using this process will automatically configure the vehicle to the preferred language and ensure that any calls to the OnStar(R) call center are routed to an advisor that speaks this chosen language.
Please note that the vehicle should be changed over to the selected language within 5 days of completing the Online enrollment process.
Important:
This method cannot be used to change the language of the OnStar(R) system for unsold vehicles on your lot. Use this method only for vehicle that have been sold to customers.
Important:
Any nametags previously stored will be deleted if the preferred language is changed using this method.
Method 3
Press the blue OnStar(R) button and ask the advisor to change the resident
language of the OnStar(R) system to the preferred language of the
customer. Also ask that all future calls be routed to the OnStar(R) department that speaks this preferred language.
Important:
This method cannot be used to change the language of the OnStar(R) system for unsold vehicles on your lot. Use this method only for vehicle that have been sold to customers.
Important:
Any nametags previously stored will be deleted if the preferred language is changed using this method.
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Method 4
Warranty Information
Dealers may submit for reimbursement to change the resident language only once per vehicle. Once per vehicle is defined as changing from the default language to an alternate language. Changing the language again will require following one of the above processes and will be at the dealer's or owner's expense.
Disclaimer