Recall - Power Steering Hose Fractures: Overview
Product Safety - Power Steering Hose Fracture# 05086A - (Nov 16, 2005)
Models:
2006 BUICK RAINIER
2006 CADILLAC ESCALADE
2005 CHEVROLET CORVETTE, SILVERADO
2006 CHEVROLET CORVETTE, EXPRESS, SILVERADO, TAHOE, TRAILBLAZER, TRAILBLAZER EXT
2005 GMC SIERRA
2006 GMC ENVOY, ENVOY XL, SAVANA, SIERRA, YUKON
2006 HUMMER H2
ALSO USED AS A SERVICE PART (18 PART NUMBERS INVOLVED)
This bulletin is being revised to address hoses used to service 1991-2006 vehicles. Dealers who ordered these hoses for service are identified in the attachment contained in the Administrative Message (U.S.) or Dealer Communication (Canada).
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2005 Chevrolet Corvette, Silverado; GMC Sierra; and 2006 Buick Rainier; Cadillac Escalade, Chevrolet Corvette, Express, Silverado, Tahoe, TrailBlazer, TrailBlazer EXT; GMC Envoy, Envoy XL, Savana, Sierra, Yukon; and HUMMER H2 vehicles. Some of these vehicles may have been built with a power steering hose that is not to specification. Under extreme steering maneuvers, such as turning the steering wheel fully to the left or right while braking, the hose may fracture and leak fluid. If this were to occur, power steering assist would be lost and increased steering effort would be required. On vehicles equipped with hydro-boost power brakes, it could also result in loss of power brake assist and increased braking effort would be required. If the power steering fluid spray were to spray onto hot engine parts, an engine compartment fire could occur.
Note:
Some of the affected hoses were shipped to dealers by GMSPO between July 25, 2005 and August 24, 2005 and could have been used to service 1991-2006 vehicles.
Correction
Dealers are to inspect the power steering hose(s) for two suspect date codes and replace them if required.
Dealers who have ordered the involved hoses for service (see listing in Administrative Message) are to search their part sales records to determine the name and address of the purchaser(s). If the purchaser is the owner of the vehicle, dealers are to send the owner a copy of the appropriate letter shown in this bulletin requesting them to bring their vehicle in for repair. If the purchaser is a body shop, independent repair shop, etc., dealers are to send the shop a copy of the appropriate letter shown in this bulletin requesting that they provide the customer's name, address, and telephone number so the dealer can send the owner a copy of the letter.
Vehicles Involved
Involved are certain 2005 Chevrolet Corvette, Silverado; GMC Sierra; and 2006 Buick Rainier; Cadillac Escalade, Chevrolet Corvette, Express, Silverado, Tahoe, TrailBlazer, TrailBlazer EXT; GMC Envoy, Envoy XL, Savana, Sierra, Yukon; and HUMMER H2 vehicles built within the VIN breakpoints shown.
Important:
Some of the affected hoses were shipped to dealers by GMSPO between July 25, 2005 and August 24, 2005 and could have been used to service 1991 - 2006 vehicles. Affected dealers have already been issued a Special Return Bulletin to return any shelf stock, refer to Administrative Message VSU20050801 - GMP05 -157.
Important:
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]
For US and Canada
For dealers involved vehicles, a Campaign Initiation Detail Report (CIDR) containing the complete vehicle identification number, customer name and address data has been prepared and will be loaded to the GM DealerWorld (US) Recall Information, GMinfoNet (Canada) Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned. Dealers that have ordered involved hoses for service will also be listed in the report contained in the Administrative Message.
For Export
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete vehicle identification number, customer name and address data has been prepared, and is being furnished to involved dealers. Dealers will not receive a report with the recall bulletin if they have no involved vehicles currently assigned. The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Less than 10% of the involved vehicles will require hose replacement. If parts are required, order the appropriate hose(s) from General Motors Service Parts Operations (GMSPO). Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Claim Information
Submit a Product Recall claim with the information shown.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation Program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for courtesy transportation guidelines.
Customer Notification - For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter shown in this bulletin). For vehicles with the recalled component installed on their vehicles outside of warranty, dealers are to notify customers of this recall using a copy of the letter shown in this bulletin.
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the sample letter.
Dealer Recall Responsibility - For US and Export (US States, Territories, and Possession
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Recall Responsibility - All
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Following this customer letter is another letter for customers identified through dealer search - retype this letter and insert the appropriate information.
Disclaimer