Campaign - Brake Lamps Inoperative Or Continuously On: Overview
SPECIAL COVERAGEBulletin No.: 09186B
Date: March 14, 2011
Subject: 09186B - SPECIAL COVERAGE ADJUSTMENT - BRAKE LAMPS INOPERATIVE OR CONTINUOUS ILLUMINATION
Models:
2004-2009 CHEVROLET COLORADO
2004-2009 GMC CANYON
Supercede:
The Part Information, Service Procedure, and Warranty Transaction Information sections in this bulletin have been revised to include the replacement of burned out brake lamp bulb(s).Prior to performing this repair, check to see if the vehicle is involved in Safety Recall 06030. If the vehicle is involved in Safety Recall 06030 and the repair has not been performed, perform the repair using Safety Recall 06030 (labor code V1508). If the vehicle is not involved in the safety recall or has already had the safety recall performed, proceed with repairs using this Special Coverage bulletin.Please discard all copies of bulletin 09186A, issued October 2010.
Condition
Some customers of 2004-2009 model year Chevrolet Colorado and GMC Canyon vehicles may comment about the loss of brake lamps or continuous illumination of the brake lamps. This may be caused by contamination in the brake lamp switch. The performance of the brakes is not affected. Also, if equipped, they may comment about the loss of cruise control.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 7 years or 100,000 miles (160,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Dealers are to install a new brake lamp switch assembly. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after September 28, 2010, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to September 28, 2010, must be submitted to the Service Contract provider.
Vehicles Involved
Involved are certain 2004-2009 model year Chevrolet Colorado and GMC Canyon vehicles built within the following VIN breakpoints:
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management system.
Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
* Part number 20913529 was used in Safety Recall 09049 and most dealers will have a supply of these switches on their shelves. Please verify your dealer inventory before ordering additional quantities.
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter shown in this bulletin - actual divisional letter may vary slightly).
Service Procedure
Note
Prior to performing this repair, check to see if the vehicle is involved in Safety Recall 06030. If the vehicle is involved in Safety Recall 06030 and the repair has not been performed, perform the repair using Safety Recall 06030 (labor code V1508). If the vehicle is not involved in the safety recall or has already had the safety recall performed, proceed with repairs using this Special Coverage bulletin.
1. Remove the stop lamp switch from the vehicle. Refer to Stop Lamp Replacement in SI.
2. Install a new stop lamp switch. Refer to Stop Lamp Replacement in SI.
3. If the brake lamp bulb(s) require replacement, refer to Tail Lamp Assembly and/or Backup, Side Marker, Stop, Turn Signal Bulb Replacement in SI.
Warranty Transaction Information
Submit a claim using the table below.
* The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special coverage condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.
Important
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by December 31, 2011. Repairs must have occurred within the 7 years of the date the vehicle was originally placed in service, or 160,000 km, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Disclaimer