Campaign - Entertainment System Upgrade (Export Only): Overview
Bulletin No.: 07152Date: July 31, 2007
CUSTOMER SATISFACTION
Subject:
07152 - Inoperative Wireless Headphones and Remote Control/Missing Rear Audio/Video Jacks (EXPORT ONLY)
Models:
2007 Chevrolet Suburban 1500/2500 Series
2007-2008 Chevrolet Tahoe 1500 Series
2008 Chevrolet Suburban 1500 Series
2007-2008 GMC Yukon 1500 Series
2007 GMC Yukon XL 1500/2500 Series
2008 GMC Yukon XL 1500 Series
With Export Radio Frequency (RPO UL8), Rear Seat Entertainment System (RPO U42) and CD/DVD Radio (RPO UVA) or Navigation Radio (RPO UVB)
Condition
On some 2007 Chevrolet Tahoe and Suburban; GMC Yukon and Yukon XL vehicles, the wireless headphones and remote control included with the rear seat entertainment system (RPO U42) may be inoperative. These vehicles were built without the correct wiring required to operate these units. Vehicles with the CD/DVD (non-navigation) radio are also missing audio/video jacks in the console rear trim plate.
Correction
Dealers are to install a jumper wiring harness specific to the type of radio, and on vehicles with the CD/DVD radio, dealers are to install a new console rear trim plate that contains audio/video jacks.
Vehicles Involved
Involved are 2007 Chevrolet Tahoe and Suburban; and GMC Yukon and Yukon XL vehicles with CD/DVD radio (RPO UVA) or Navigation Radio (RPO UVB) and built within the VIN breakpoints shown.
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the GM Vehicle Inquiry System (GMVIS). Not all vehicles within the above breakpoints may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided directly to dealers. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Service and Parts Operations (GMSPO).
Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Claim Information
Submit a Product Claim with the information shown.
Customer Notification
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas dealers should notify customers using the sample letter.
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer