Campaign - Temporary Reduction in Power Brake Assist: Overview
CUSTOMER SATISFACTIONBulletin No.: 09051B
Date: June 29, 2011
Subject: 09051B - Temporary Reduction in Power Brake Assist in Extreme Cold Weather
Models:
2009 Buick Enclave
2009 Chevrolet Traverse
2009 GMC Acadia
2009 Saturn OUTLOOK
Registered in Canada, Alaska, Colorado, Idaho, Illinois, Indiana, Iowa, Maine, Michigan, Minnesota, Montana, Nebraska, New Hampshire, New York, North Dakota, Ohio, Pennsylvania, South Dakota, Vermont, Wisconsin, Wyoming
Supercede:
The expiration date of this program has been extended until February 29, 2012. Please discard all copies of bulletin 09051A, issued August 2010.
THIS PROGRAM IS IN EFFECT UNTIL FEBRUARY 29, 2012.
Condition
Certain 2009 model year Buick Enclave, Chevrolet Traverse, GMC Acadia, and Saturn OUTLOOK vehicles that are operated in temperatures of -5° to -49°F (-21° to -45°C) may have a condition in which the power brake assist may be temporarily reduced. In these extreme cold temperatures, the opening of one or both of the power brake booster vacuum check valves may be delayed, resulting in reduced power brake assist. As the valve(s) warm, which could take more than 1 minute, the valve operation returns to normal and full power brake assist returns.
Correction
Dealers are to repair the power brake assist.
Vehicles Involved
Involved are certain 2009 model year Buick Enclave, Chevrolet Traverse, GMC Acadia, and Saturn OUTLOOK vehicles built within these VIN breakpoints:
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved. - GM dealers and Canadian Saturn retailers should use GMVIS. - Saturn US retailers should use the 'Investigate Vehicle History' link on the Global Warranty Management application within DealerWorld.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers will not have a report available if they have no involved vehicles currently assigned.
- US and Canadian dealers - GM GlobalConnect Recall Reports
- Export dealers - sent directly to dealers The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information - GM, Saturn Canada Only
GM, Saturn Canada Only: Parts required to complete this program are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Saturn US Only: A pre-shipment of the required parts to perform this program has been sent to involved Saturn US retailers from Saturn Service Parts Operations (SSPO).
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. GM dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a claim using the table below.
Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through February 29, 2012.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through February 29, 2012, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer