Campaign - Liftgate Window Hinge Pin Clip Installation

SERVICE UPDATE

Bulletin No.: 08385A

Date: February 25, 2009

Subject:
08385A - Service Update for Inventory and Customer Vehicles - Liftgate Window Hinge Pin Clip Not Properly Installed - Expires with Base Warranty

Models:
2009 Chevrolet TrailBlazer
2009 GMC Envoy
2009 Saab 9-7X

Supercede:

THE CLAIM INFORMATION SECTION FOR U.S. SAAB VEHICLES HAS BEEN REVISED. PLEASE DISCARD ALL COPIES OF BULLETIN 08385/157 36, ISSUED NOVEMBER 2008.

THIS SERVICE UPDATE INCLUDES VEHICLES IN DEALER INVENTORY AND CUSTOMER VEHICLES THAT RETURN TO THE DEALERSHIP FOR ANY REASON. IT WILL EXPIRE AT THE END OF THE INVOLVED VEHICLE'S NEW VEHICLE LIMITED WARRANTY PERIOD.

Purpose

This bulletin provides a service procedure to inspect, and if necessary, reinstall the liftgate window hinge pin C-clip on certain 2009 model year Chevrolet TrailBlazer, GMC Envoy, and Saab 9-7X vehicles. On some of these vehicles, the liftgate window hinge pin clip may not have been installed properly, resulting in the misalignment of the window when the liftgate is opened and closed (window not opened). The customer may or may not notice wind noise and/or a water leak. If the pin separates from the hinge while the window is being operated, the window strut at the unsecured hinge will force the affected side of the glass upward, and the window will not fully open. The window can be closed but will require a 2-hand operation.

This service procedure should be completed as soon as possible on involved vehicles currently in dealer inventory and customer vehicles that return to the dealer for any type of service during the New Vehicle Limited Warranty coverage period.





Vehicles Involved





Parts Information - GM, Saab Canada Only





Parts Information - Saab US Only

Service Procedure





1. Open the liftgate and locate the liftgate hinges (1).





2. Determine if the hinge pin clip (3) is properly installed in the hinge pin grove (2).

^ If the clip (3) is properly installed in the hinge pin groove (2), no further action is required.

^ If the clip (3) is not in the hinge pin groove (2) or is not secured in the hinge pin groove (2) properly, remove the clip (3). Proceed to Step 3.

^ If the clip (3) is missing from the hinge pin (1), install a new clip (3). Proceed to Step 3.

3. Install the clip (3) in the hinge pin groove (2). Ensure that the clip (3) is secure in the hinge pin groove (2) by checking the clip retention in the groove. If the clip (3) does not fit properly in the hinge pin groove (2), compress the clip (3) to ensure the clip (3) remains secure or retained in the hinge pin groove (2).





Claim Information - GM and Saab Canada Only








Claim Information - US Saab Only





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