Navigation Radio - Map Disc Read Error Message Displayed
TECHNICALBulletin No.: 10-08-44-001B
Date: May 04, 2010
Subject: "Checking The Map DVD" Message Displayed (Update Navigation Radio Software) (U.S. and Canada Only)
Models:
2009 Chevrolet Avalanche, Silverado, Suburban, Tahoe
2009 GMC Sierra, Yukon, Yukon XL, Yukon Denali, Yukon Denali XL
2009 HUMMER H2
Equipped With Navigation Radio RPO UVB or U3U
Attention:
This software update requires the engine to be RUNNING with the gear selector in PARK.
Supercede:
This bulletin is being revised to add models. Please discard Corporate Bulletin Number 10-08-44-001A (Section 08 - Body and Accessories).
Condition
Some customers may comment that a "Checking The Map DVD" message is displayed.
Cause
This condition may be caused by a software anomaly.
Correction
Important
Before proceeding with the update, advise the customer that the Address Book, Previous Destination data and Preset data are removed during the SW update. The user will have to input this data when the update is complete.
- Do not eject the disc during the update.
- Do not leave the disc in the radio after the update.
- Do not give the disc to the customer.
- The software update disc may be used to update more than one vehicle.
Navigation Software Update Procedure
Use the following procedure to update the Navigation Radio software using the Navigation Radio Software Update Disc P/N 20946039. The software update disc is to be obtained from the WPC using the Part Request Form - Warranty Parts Center information below.
Important
- This software update disc can only be used to update the navigation radios specified in this bulletin. DO NOT use this software update disc to update any other vehicle's navigation radio.
- The map DVD will be needed to verify proper system operation after the software update has been performed.
- This software update requires using the map DVD slot. The update WILL NOT work if the update disc is inserted in the top slot (CD or CD/DVD audio slot).
- Wear latex gloves while performing the software update, to avoid fingerprints on the discs and the radio.
Note
DO NOT stop the engine until all tasks are completed.
The software update MUST BE performed with the engine RUNNING and the gear selector position in PARK.
IF the vehicle is turned off PRIOR TO the software update being completed, the process may not work again and a new Navigation Radio may be required.
1. Start the engine with the gear selector in PARK.
2. Wait until the Audio or Caution Screen is displayed after the opening screen has appeared.
3. Press the: NAV hard key.
Note
If the Caution Screen is displayed at Step 4 then follow the instruction, otherwise proceed to Step 5.
4. Press the: I AGREE soft key.
5. Press the: MENU hard key.
6. Press the: NAV soft key.
7. Press the: MAP DATABASE INFORMATION soft key.
8. Press the: CHANGE soft key.
9. The navigation radio will automatically eject the map DVD. Remove the ejected disc.
Important
DO NOT put the disc in the top slot. DO NOT force the display to close. The display screen will remain in the open position until the update is complete.
10. Load the update disc into the slot behind the display screen by inserting it partially until the system pulls it in.
11. The screen: Preparing to Load System Software, will be displayed while the update is loading. The update should take approximately 4-6 minutes. Observe the progress bar as it will indicate the progress of the update.
12. AFTER the system restarts, press the: EJECT soft key to eject the software update disc. The disc may be used again on another vehicle.
13. Load the map DVD into the SAME slot located behind the display screen. DO NOT put it in the top slot.
14. Press the: CLOSE soft key.
15. After the map screen is displayed, touch the map screen to confirm it can be scrolled.
Important
The GPS location will start out in Washington DC and once learned, will show the correct location of the vehicle. Drive the vehicle to an OUTDOOR location with an open view to the sky, away from any tall buildings.
16. Learning the GPS may take up to 10 minutes, depending on the vehicle's location.
17. Ensure that the GPS signal has been received and the navigation map shows the correct location for the vehicle.
18. Verify that the Destination search area is properly displayed.
1. Press the: DESTINATION hard key.
2. Press the: CHANGE SEARCH AREA soft key.
3. Select the: correct area for the vehicle's location.
Parts Information
Navigation software update discs are for the dealer to update the navigation radio software only. They DO NOT update or replace the navigation map data that is supplied with the vehicle. Please order these parts only as needed. There is a limited supply of these discs available. Do not order these discs for stock. Navigation software discs may be used to reprogram more than one vehicle. The first update disc for each P/N is free. Subsequent copies of the same P/N for the same dealer will cost $50 (USD).
Part Request Form - Warranty Parts Center
IMPORTANT NOTE WHEN PRINTING THIS FORM: If the form prints out on two pages, make certain you fax BOTH pages so the WPC receives all the needed information. Missing information will delay or prevent the part from being shipped.
Warranty Information
For vehicles repaired under warranty, use the table.
Disclaimer