OnStar(R) - Generation 8 Modules Inop./Battery Discharge: Overview
TECHNICALBulletin No.: 09-08-46-004A
Date: December 17, 2009
Subject: Generation 8 OnStar(R) Modules Inoperative and Possible Battery Discharge Condition (Replace OnStar(R) VCIM)
Models:
2009 Buick Enclave
2008-2009 Cadillac CTS
2009 Cadillac Escalade, Escalade ESV, Escalade EXT, STS, XLR
2009 Cadillac SRX
2009 Chevrolet Avalanche, Cobalt, Corvette, HHR, Silverado, Suburban, Tahoe, Traverse
2009 Chevrolet Equinox
2009 GMC Acadia, Sierra, Yukon, Yukon XL
2009 Pontiac G5, G8, Solstice, Torrent
2009 Saturn OUTLOOK, SKY, VUE
All Equipped with OnStar(R) (RPO UE1)
Supercede:
This bulletin is being revised to update the models involved and add further clarification to the special program and vehicle conditions/involvement. Additionally, a revised sample customer notification letter is shown. Please discard Corporate Bulletin Number 09-08-46-004 (Section 08 - Body and Accessories).
Condition
Important
This bulletin is being issued to provide the dealers with information regarding a condition pertaining to vehicles equipped with a Generation 8 OnStar(R) Vehicle Communication Interface Module (VCIM).
Some customers may comment that they are not able to contact the OnStar(R) Center and that the vehicle is unable to make or receive OnStar(R) hands-free calls. This condition also affects vehicles enrolled in OnStar(R) vehicle diagnostics such that the monthly e-mail may not be sent to the subscriber as scheduled. OnStar(R) may also be unable to perform any outbound services, such as door unlocks. In some instances, under certain circumstances, a battery discharge condition may also be experienced.
Affected Unit StID Ranges
Note
Not all units within the StID ranges are involved.
29,800,000 - 31,125,426
38,000,000 - 39,175,239
Customer Notification
OnStar(R) will notify subscribers on a case-by-case basis. OnStar(R) customer notification letters (shown in this bulletin) will include a reference to this bulletin. The customer letter request they test the OnStar(R) system by pressing the Blue and/or Red buttons. If the system is successful in connecting to the OnStar(R) Call Center NO further action is required, and the unit does NOT require replacement. If the unit is unable to successfully contact the OnStar(R) Call Center, the customer is advised to contact their dealer for replacement.
Vehicle Identification Numbers (VINs) of customers receiving letters will be included in the special part ordering process noted below. Dealers attempting to order units for vehicles not included in the special ordering process will be referred to Technical Assistance for aid in diagnosis of the vehicle concern.
Some customers may also be referred to the dealer by OnStar(R) Technical Assistance following attempts to resolve any of the listed concerns. Subscribers will be directed to contact their GM dealer to schedule an appointment to have the OnStar(R) VCIM replaced.
Correction
In an effort to maintain the highest customer satisfaction level, dealers are being urged to obtain the necessary information from the customer (name, VIN, odometer reading) to pre-order a replacement OnStar(R) module, allowing for a single repair visit. Dealer technicians should replace the OnStar(R) VCIM per the applicable procedure outlined in the vehicle specific Service Information. Refer to Communication Interface Module Replacement in SI. Make sure to perform the applicable module set-up and activation procedures. Refer to Communication Interface Module Programming and Setup in SI.
Parts Information
Important
FOR INVOLVED VEHICLES REQUIRING A REPLACEMENT UNIT, DO NOT ORDER ONSTAR(R) MODULES FROM GENERAL MOTORS SERVICE AND PARTS OPERATIONS (GMSPO), SATURN SERVICE PARTS OPERATION (SSPO) OR THE TECHNICAL ASSISTANCE CENTER (TAC).ONLY VEHICLES OF CUSTOMERS RECEIVING A NOTICE REGARDING THIS CONDITION ARE APPLICABLE TO THIS SPECIAL PART ORDERING PROCESS.ORDERS BEING PLACED FOR VEHICLES NOT INVOLVED IN THIS CUSTOMER NOTIFICATION PROCESS WILL BE REFERRED TO GM TECHNICAL ASSISTANCE.
US: OnStar(R) modules required for this procedure are to be obtained by contacting Autocraft Electronics via the web at www.autocraft.com and selecting the catalog item that contains this bulletin number or by calling 1-800-336-3998. The dealer must provide the VIN, Repair Order (R.O.) number and the current vehicle odometer reading.
Note
When ordering online, use the "OnStar Gen 8.0c No Connect" selection located on the Place Order page.
Canada: OnStar(R) modules required for this procedure are to be obtained by contacting MASS Electronics at 1-877-410-6277. The dealer must provide the VIN, R.O. number and the current odometer reading.
Warranty Information
For vehicles repaired under warranty, use the applicable model-specific labor time.
Disclaimer