Campaign - Turn Signal Lamps Flash Fast: Overview
CUSTOMER SATISFACTIONBulletin No.: 09195
Date: August 14, 2009
Subject: 09195 - Turn Signal Lamps Flash Fast - Replace Tail Lamp Assemblies
Models:
2009-2010 GMC Acadia
THIS PROGRAM IS IN EFFECT UNTIL AUGUST 31, 2010.
Condition
Certain 2009 and 2010 model year GMC Acadia vehicles may have an intermittent condition in which the turn signals flash faster than normal.
Correction
Dealers are to replace both tail lamp assemblies.
Vehicles Involved
Involved are certain 2009 and 2010 model year GMC Acadia vehicles built within these VIN breakpoints:
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the General Motors Inquiry System (GMVIS). Not all vehicles within the above breakpoints may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Due to limited inventory in the beginning of this launch, we recommend that parts be ordered on a CSO = Customer Special Order in order to get timely delivery.
Service Procedure
Replace both tail lamp assemblies. Refer to Tail Lamp Replacement (Acadia) in SI.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information - For Dealers Using WINS
Submit a Product Claim with the information indicated below:
Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.
Claim Information - For Dealers Using GWM
1. To receive credit, submit a claim with the information below:
2. Submit courtesy transportation as a net item using the appropriate net item code.
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through August 31, 2010.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through August 31, 2010, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer