Recall - Shift Lever May Not Display Correct Gear: Overview
FMVSS NONCOMPLIANCEBulletin No.: 11181
Date: July 01, 2011
Subject: 11181 - Shift Lever May Not Display Correct Gear
Models:
2011 Chevrolet Colorado
2011 GMC Canyon
Equipped with a 2.9L/3.7L Gas Engine (LLV/LLR) and 4-Speed Automatic Transmission (M30)
Condition
General Motors has decided that certain 2011 model year Chevrolet Colorado and GMC Canyon vehicles, equipped with a 2.9L or 3.7L gas engine (LLV/LLR) and a 4-speed automatic transmission (M30), fail to conform to Federal/Canada Motor Vehicle Safety Standard 102, Transmission Shift Position Sequence, Starter Interlock, and Transmission Braking Effect, and Standard 114, Theft Protection and Rollaway Protection. These vehicles may have been built with an automatic transmission adjustment clip that was not to GM's specification. The adjustment clip may not retain the shift cable in the correct position. If the shift cable is not in the correct position, the PRNDL shift lever may not accurately reflect the position of the transmission gear. The driver could move the shifter to PARK and remove the ignition key, but the transmission gear may not be in PARK. The driver may not be able to restart the vehicle, and the vehicle could roll away after the driver has exited the vehicle, resulting in a possible crash without prior warning.
Correction
Dealers are to install a new automatic transmission adjustment clip.
Vehicles Involved
Involved are certain 2011 model year Chevrolet Colorado and GMC Canyon vehicles equipped with a 2.9L or 3.7L gas engine (LLV/LLR) and a 4-speed automatic transmission (M30).
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty system. Not all vehicles may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Service Procedure
Warning
Mishandling the cable by prying or bending the end fitting, rod and guide tube beyond its normal range of motion will result in damage to the shift cable and will require replacement of the shift cable.
1. Ensure that the shift control lever is in the "P" PARK position.
2. Raise and support the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
3. Disconnect the range selector cable from the transmission range selector lever ball stud.
1. Insert a flat-bladed tool between the range selector cable and the range selector lever.
2. Pry the range selector cable end away from the range selector lever.
4. Unlock and remove the adjuster locking clip (1) from the adjuster body.
Note
Do NOT lose the spring (2) in the adjuster body. Ensure it remains in the housing of the adjuster body. Refer to the illustration.
5. Discard the adjuster locking clip.
6. Install a new adjuster locking clip (1) to the first engagement position of the adjuster body. Do NOT fully seat or engage the adjuster locking clip (1).
7. Push the range selector cable end onto the range selector lever ball stud.
8. Fully engage the adjuster locking clip (1). The adjuster locking clip (1) is fully engaged when you hear an audible click when depressing the adjuster locking clip (1). The adjuster locking clip will also be flush to the adjuster body when it is fully engaged.
9. Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
10. Verify the operation of the shift control lever.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
Customer Notification - For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Dealer Recall Responsibility - For US and Export (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
This bulletin is notice to you that the new motor vehicles included in this recall may not comply with the standard identified above. Under Title 49, Section 30112 of the United States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the recall correction, your facility may be subject to a civil penalty for each such sale.
Dealer Recall Responsibility - All
All unsold new vehicles in dealer's possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your facility for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer