Campaign - Change Oil Soon Message Activated in Error
SERVICE UPDATEBulletin No.: 11289
Date: October 21, 2011
Subject: ---11289 Service Update for Inventory and Customer Vehicles Change Engine Oil Soon Message Activated in Error Expires with Base Warranty
Models:
2010-2011 GMC Savana
Fleet Vehicles
NOTE: This service update for is certain fleet vehicles only. This reprogramming is NOT to be performed on retail customer vehicles. Confirm vehicle eligibility prior to performing the reprogram.
This service update includes vehicles in dealer inventory and customer vehicles that return to the dealership for any reason. This bulletin will expire at the end of the involved vehicle's New Vehicle Limited Warranty period.
Purpose
This bulletin provides a service procedure to reprogram the Instrument Panel Cluster Module on certain 2010-2011 model year GMC Savana fleet vehicles to deactivate the Driver Information Center (DIC) message of Change Engine Oil Soon feature. The feature was activated in error on these fleet vehicles.
This service procedure should be completed as soon as possible on involved vehicles currently in dealer inventory and customer vehicles that return to the dealer for any type of service during the New Vehicle Limited Warranty coverage period.
Vehicles Involved
All involved vehicles are identified by VIN in the Global Warranty Management System - Investigate Vehicle History (GMVIS2) Application. Dealership technicians should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
Additionally, a list of involved vehicles currently in dealer inventory is available on the "Service Update Bulletin Information" link under the "Service" tab in GM GlobalConnect. Customer vehicles that return for service, for any reason, and are still covered under the vehicle's base warranty should also be checked for vehicle eligibility.
Parts Information
No parts are required for this service update.
Service Procedure
Do not attempt to order the calibration number from GM Customer Care and Aftersales. The calibration numbers required for this service procedure are programmed into control modules via a Multiple Diagnostic Interface (MDI) with the calibration update. When using a MDI for reprogramming, ensure that it is updated with the latest software version. Use TIS2WEB on or after 10/21/11 to obtain the calibration. If you cannot access the calibration, call the Techline Customer Support Center and it will be provided.
For step-by-step programming instructions, please refer to SI and the Techline Information System (TIS) terminal.
1. Verify that there is a battery charge of 12 to 15 volts. The battery must be able to maintain a charge during programming. Only use an approved Midtronics(R) PSC 550 Battery Maintainer (SPS Programming Support Tool EL-49642) or equivalent to maintain proper battery voltage during programming.
2. Reprogram the instrument panel cluster (IPC). Refer to SI and Service Programming System (SPS) documentation for programming instructions.
1. Connect the MDI to the vehicle.
2. Select J2534 MDI and Reprogram ECU from the Select Diagnostic Tool and Programming Process screen.
3. Select IPC Instrument Panel Cluster from the Supported Controllers screen.
4. Follow the on-screen instructions.
3. Clear all diagnostic trouble codes (DTCs).
4. Start the vehicle and confirm that there are no messages on the driver information center display or any telltales illuminated.
Warranty Transaction Information
Submit a transaction using the table below.
Dealer Program Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility for service in the future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be sure the service update correction has been made before selling or releasing the vehicle.
Disclaimer