Campaign - Propshaft Bolt Inspection: Overview
# 11243: Customer Satisfaction - Propshaft Bolt Inspection - (Aug 24, 2011)Subject:
11243 - Propshaft Bolt Inspection
Models:
2011 Chevrolet Express
2011 GMC Savana
**********THIS PROGRAM IS IN EFFECT UNTIL SEPTEMBER 30, 2013.**********
Condition
On certain 2011 model year Chevrolet Express and GMC Savana vehicles, two of the four bolts that attach the propshaft to the rear axle may not be fastened to the proper specification and may begin to loosen. This would result in an unusual noise and/or vibration. If the bolts continue to loosen and the propshaft separates from the rear axle, the power to the wheels will no longer be delivered. The engine will continue to run and power braking and steering will not be affected.
Correction
Dealers are to inspect the propshaft bolts to ensure they are properly fastened.
Vehicles Involved
Involved are certain 2011 model year Chevrolet Express and GMC Savana vehicles.
IMPORTANT
Dealers are to confirm vehicle elgibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty Management system. Not all vehicles may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
No parts are required for this program.
Service Procedure
1. Raise and support the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
2. Determine if the rear propeller shaft retaining bolts (1) are secure and tightened to 25 Nm (18 lb ft).
^ If the retaining bolts (1) are secure and tightened to 25 Nm (18 lb ft), proceed to Step 3.
^ If the retaining bolts (1) are not secure and tightened to 25 Nm (18 lb ft), tighten the retaining bolts to 25 Nm (18 lb-ft) using a torque wrench and then proceed to Step 3.
3. Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through September 30, 2013.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through September 30, 2013, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer