Campaign - Liftgate And Sunroof Calibration
CUSTOMER SATISFACTIONBulletin No.: 11030
Date: January 28, 2011
Subject: 11030 - Liftgate and Sunroof Calibration
Models:
2011 Chevrolet Equinox
2011 GMC Terrain
***********THIS PROGRAM IS IN EFFECT UNTIL JANUARY 31, 2013.*************
Condition
Certain 2011 model year Chevrolet Equinox and GMC Terrain vehicles may have received an incorrect calibration when their vehicle was serviced for Customer Satisfaction Program 11004. The battery drain condition has been corrected; however, if the vehicle is equipped with a power liftgate, the liftgate will not lock or unlock with the remote key fob. If the vehicle is equipped with a manual liftgate, the liftgate cannot be opened. In addition, if the vehicle is equipped with a power sunroof, the sunroof will be inoperative.
Correction
Dealers are to reprogram the BCM.
Vehicles Involved
Involved are certain 2011 model year Chevrolet Equinox and GMC Terrain vehicles.
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty Management system. Not all vehicles may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
No parts are required for this program.
Service Procedure
Body Control Module Programming
Do not attempt to order the calibration number from GM Customer Care and Aftersales. The calibration numbers required for this service procedure are programmed into control modules via a Multiple Diagnostic Interface (MDI) or Tech 2(R) and TIS2WEB with the calibration update. When using a MDI or Tech 2(R) for reprogramming, ensure that it is updated with the latest software version. Use TIS2WEB on or after 01/28/11 to obtain the calibration. If you cannot access the calibration, call the Techline Customer Support Center and it will be provided.
For step-by-step programming instructions, please refer to SI and the Techline Information System (TIS) terminal.
1. Verify that there is a battery charge of 12 to 15 volts. The battery must be able to maintain a charge during programming. Only use an approved Midtronics(R) PSC 550 Battery Maintainer (SPS Programming Support Tool EL-49642) or equivalent to maintain proper battery voltage during programming.
2. Reprogram the body control module (BCM). Refer to SI and Service Programming System (SPS) documentation for programming instructions, if required.
1. Connect the MDI to the vehicle.
2. Select J2534 MDI and Reprogram ECU from the Select Diagnostic Tool and Programming Process screen.
3. Select BCM Body Control Module-Programming from the Supported Controllers screen.
4. Follow the on-screen instructions.
3. Clear all DTCs using the GDS.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
Customer Notification
General Motors Customer Assistance Center will contact involved customers.
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through January 31, 2013.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received notification of this program.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through January 31, 2013, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer