Owner Letter
Owner LetterDear General Motors Customer:
We have learned that your 2011 model year Chevrolet Equinox or GMC Terrain may have a condition in which an incorrect calibration in the body control module (BCM) can cause certain interior backlighting in the instrument panel to illuminate continuously, even after the ignition is turned off. If your vehicle is not driven for several days, the battery may not have enough charge to start the vehicle.
Your satisfaction with your 2011 model year Chevrolet Equinox or GMC Terrain is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will charge the battery and reprogram the BCM. This service will be performed for you at no charge until January 31, 2013.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on Courtesy Transportation.
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
11004