Symptoms - Vehicle Access

Symptoms - Vehicle Access

Note:
The following steps must be completed before using the symptom tables.

1. Perform the Diagnostic System Check - Vehicle Diagnostic System Check - Vehicle before using the Symptom Tables in order to verify that all of the following are true:

* There are no DTCs set.

* The control modules can communicate via the serial data link.

2. Review the system operation in order to familiarize yourself with the system functions. Refer to the following system descriptions:

* Door Ajar Indicator Description and Operation Description and Operation

* Liftgate Ajar Indicator Description and Operation Liftgate Ajar Indicator

* Liftgate Description and Operation Liftgate

* Power Door Locks Description and Operation (AXC/AXE) Power Door Locks (AXC/AXE)Power Door Locks Description and Operation (AXA) Power Door Locks (AXA)

* Rear Hatch/Gate Description and Operation Rear Hatch/Gate

Visual/Physical Inspection

* Inspect for aftermarket devices which could affect the operation of the system. Refer to Checking Aftermarket Accessories Checking Aftermarket Accessories.

* Inspect the easily accessible or visible system components for obvious damage or conditions which could cause the symptom.

Intermittent

Faulty electrical connections or wiring may be the cause of intermittent conditions. Refer to Testing for Intermittent Conditions and Poor Connections Testing for Intermittent Conditions and Poor Connections.

Symptom List

Refer to a symptom diagnostic procedure from the following list in order to diagnose the symptom:

* Liftgate Motor Clutch Malfunction - DTC B396B B396B

* Liftgate System Diagnosis Liftgate System Diagnosis

* Liftgate Angle Sensor Malfunction - DTC B153E B153E

* Liftgate Control Module - DTC B1019 Liftgate Control Module

* Liftgate Handle Switch Malfunction - DTC B2494 Liftgate Handle Switch Malfunction

* Liftgate Latch Release/Cinch Malfunction - DTC B2495 Liftgate Latch Release/Cinch Malfunction

* Liftgate Latch Switches Malfunction - DTC B153A B153A

* Liftgate Object Sensor Malfunction - DTC B153F B153F

* Liftgate Motor Power Open/Close Malfunction - DTC B396A B396A

* Liftgate Release Malfunction (Manual Liftgate) Liftgate Release Malfunction (Manual Liftgate)

* Liftgate Ajar Indicator Malfunction (Manual Liftgate) Liftgate Ajar Indicator Malfunction (Manual Liftgate)Liftgate Ajar Indicator Malfunction (Power Liftgate) Liftgate Ajar Indicator Malfunction (Power Liftgate)

* Door Ajar Indicator Malfunction (With RPO AXC/AXE) Door Ajar Indicator Malfunction (With RPO AXC/AXE)Door Ajar Indicator Malfunction (Without RPO AXC/AXE) Door Ajar Indicator Malfunction (Without RPO AXC/AXE)

* Power Door Lock Key Cylinder Switches Inoperative Power Door Lock Key Cylinder Switches Inoperative

* Power Door Locks Malfunction (AXC/AXE) Power Door Locks Malfunction (AXC/AXE)Power Door Locks Malfunction (Except AXC/AXE) Power Door Locks Malfunction (Except AXC/AXE)

* Liftgate Full Open Switch Malfunction - DTC B153B B153B

* Liftgate Interior Release Open/Close Switch Malfunction - DTC B396C or B396D B396C