Interior - Carpet/Floor Mat Retainer Availability
TECHNICALBulletin No.: 08-08-110-016C
Date: May 19, 2011
Subject: Separated, Broken or Missing Floor Mat and Carpet Retainers (Replace Buttons and Retainers)
Models:
2009-2012 Buick Enclave
2009-2012 Chevrolet Traverse
2009-2012 GMC Acadia
2009-2010 Saturn OUTLOOK
Supercede:
This bulletin is being revised to add model years. Please discard Corporate Bulletin Number 08-08-110-016B (Section 08 - Body and Accessories).
Condition
Note
There are four locations for these quarter turn floor mat retainers; one on the front driver's side carpet and three across the 2nd row carpet. These retainers hold the floor mats in position to the carpet.
Some customers may comment that one of the quarter turn retainers is separated, broken or missing.
Cause #1
This condition may occur due to improper installation of the retainers at the supplier.
Cause #2
The retainers may also separate from the carpet if the floor mats are removed without proper unlatching of the quarter turn retainer, or if the lower half of the retainer is broken due to carpet handling prior to installation.
Correction
Important
All of the retainers and buttons are available as service parts, so it is no longer necessary to replace the complete carpet and/or floor mat. Unless there is evident damage to the carpet, DO NOT replace the entire carpet assembly due to retainer issues.
Important
Do not reuse any loosely separated or partially missing retainers, and always replace both halves of the retainers as a set. Whether for the floor mat or carpet, always replace the top side button along with the underside retainer.
Verify the location of the affected retainer, and replace the button and retainer following the appropriate procedure below.
Figure 1 - Correct Installation
Figure 2 - Incorrect Installation
Important
To limit the potential for the retainers to become separated, it is crucial to ensure proper engagement of the top half of the retainer to the bottom half. Figure 1 above shows the retainer properly seated, with the shank of the top half (1) fully extended to the lower most surface of the bottom half (2). Figure 2 shows an example of insufficient engagement. With correct installation, there should be no rotation of retainers within the carpet.Attempt to visually check for correct installation, noted above, using a mirror and flashlight. If the location is difficult to see, you may be able to reach under the carpet and feel for the flushness of the shank and the bottom surface.
Front Driver Side Location
1. Position the driver's seat fully rearward.
2. Unlatch the floor carpet quarter turn retainer and remove the floor mat.
3. To access the underside of the carpet, remove the left front carpet retainer following SI.
4. Remove the retainer from the carpet by gently prying apart the halves from the top side. Remove the bottom half of the retainer from underneath the carpet.
5. Install the new retainers to the carpet by reaching under the carpet to position the bottom retainer, and pressing the top retainer downward to engage the two halves of the retainer together.
6. Placing a wood block, socket or other appropriate tool under the carpet for support, firmly push down on the retainer until the halves snap together with an audible click. Ensure that the two halves are properly seated as shown above.
7. Reinstall the left front carpet retainer following SI.
8. Reposition the floor mat to the carpet and latch the quarter turn retainer.
Left 2nd Row Seat Location
1. Position the driver's seat forward and the left 2nd row seat fully rearward.
2. Unlatch the floor carpet quarter turn retainer and position the floor mat out of the way.
3. Remove the rear seat track front outboard cover following SI.
4. To access the underside of the carpet, remove the center pillar lower garnish molding following SI.
5. Remove the retainer from the carpet by gently prying apart the halves from the top side. Remove the bottom half of the retainer from underneath the carpet.
6. Install the new retainers to the carpet by reaching under the carpet to position the bottom retainer, and pressing the top retainer downward to engage the two halves of the retainer together.
7. Placing a wood block, socket or other appropriate tool under the carpet for support, firmly push down on the retainer until the halves snap together with an audible click. Ensure the two halves are properly seated, as shown above.
8. Reinstall the seat track cover and the center pillar lower garnish molding following SI.
9. Reposition the floor mat to the carpet and latch the quarter turn retainer.
Center 2nd Row Seat Location
1. Position the front passenger seat forward and the right 2nd row seat fully rearward.
2. Unlatch the floor carpet quarter turn retainer and position the floor mat out of the way.
3. Remove the rear seat track front inboard cover following SI.
4. Remove the battery cover following SI.
5. Remove the retainer from the carpet by gently prying apart the halves from the top side. Remove the bottom half of the retainer from underneath the carpet.
6. Install the new retainers to the carpet by reaching under the carpet to position the bottom retainer, and pressing the top retainer downward to engage the two halves of the retainer together.
7. Placing a wood block, socket or other appropriate tool under the carpet for support, firmly push down on the retainer until the halves snap together with an audible click. Ensure the two halves are properly seated, as shown above.
8. Reinstall the seat track cover and the battery cover following SI.
9. Reposition the floor mat to the carpet and latch the quarter turn retainer.
Right 2nd Row Seat Location
1. Position the front passenger seat forward and the right 2nd row seat fully rearward.
2. Unlatch the floor carpet quarter turn retainer and position he floor mat out of the way.
3. Remove the rear seat track front inboard and outboard covers following SI.
4. Remove the battery cover following SI.
5. Remove the retainer from the carpet by gently prying apart the halves from the top side. Remove the bottom half of the retainer from underneath the carpet.
6. Install the new retainers to the carpet by reaching under the carpet to position the bottom retainer, and pressing the top retainer downward to engage the two halves of the retainer together.
7. Placing a wood block, socket or other appropriate tool under the carpet for support, firmly push down on the retainer until the halves snap together with an audible click. Ensure the two halves are properly seated, as shown above.
8. Reinstall the seat track cover and the battery cover following SI.
9. Reposition the floor mat to the carpet and latch the quarter turn retainer.
Parts Information
Warranty Information
For vehicles repaired under warranty, use the table.
Disclaimer