Owner Letter

Owner Letter

April 2013

Dear General Motors Customer:

We have learned that certain 2009-2013 model year Buick Enclave, Chevrolet Traverse, GMC Acadia and 2009-2010 model year Saturn Outlook vehicles equipped with HFV6 engine may experience leaks from the water pump shaft seal. These leaks are often due to vehicle operation with a low engine coolant level. Proper maintenance of the engine coolant level will increase shaft seal reliability and help ensure that the water pump operates as intended.

Your satisfaction with your GM vehicle is very important to us, so we are announcing a program to prevent this condition.

What We Will Do: Your GM dealer will check your vehicle's engine coolant level and, if necessary, add sufficient engine coolant. This service will be performed for you at no charge until April 30, 2015. After that, any applicable warranty will apply.

What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled appointment date.

If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.





Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on Courtesy Transportation.

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.

Jim Moloney

General Director,

Customer and Relationship Services

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