Symptoms - Vehicle Access

Symptoms - Vehicle Access

Note: The following steps must be completed before using the symptom tables.

1. Perform the Diagnostic System Check - Vehicle Diagnostic System Check - Vehicle before using the Symptom Tables in order to verify that all of the following are true:

* There are no DTCs set.

* The control modules can communicate via the serial data link.

2. Review the system operation in order to familiarize yourself with the system functions. Refer to the following system descriptions:

* Door Ajar Indicator Description and Operation Description and Operation

* Rear Hatch/Gate Description and Operation Rear Hatch/Gate

* Liftgate Description and Operation Liftgate

* Power Door Locks Description and Operation Description and Operation

* Liftgate Ajar Indicator Description and Operation Liftgate Ajar Indicator

Visual/Physical Inspection

* Inspect for aftermarket devices which could affect the operation of the system. Refer to Checking Aftermarket Accessories Checking Aftermarket Accessories.

* Inspect the easily accessible or visible system components for obvious damage or conditions which could cause the symptom.

Intermittent

Faulty electrical connections or wiring may be the cause of intermittent conditions. Refer to Testing for Intermittent Conditions and Poor Connections Testing for Intermittent Conditions and Poor Connections.

Symptom List

Refer to a symptom diagnostic procedure from the following list in order to diagnose the symptom:

* Liftgate System Diagnosis Liftgate System Diagnosis

* Liftgate Release Malfunction (TB4) Liftgate Release Malfunction (TB4)

* Liftgate Ajar Indicator Malfunction (TB4) Liftgate Ajar Indicator Malfunction (TB4)Liftgate Ajar Indicator Malfunction (TB5) Liftgate Ajar Indicator Malfunction (TB5)

* Door Ajar Indicator Malfunction Door Ajar Indicator Malfunction

* Power Door Locks Malfunction Power Door Locks Malfunction

* Power Door Child Lock Malfunction Power Door Child Lock Malfunction

* Door Will Not Open/Close, Door Binding, or Locks, Handles, or Cylinders Do Not Function Door Will Not Open/Close, Door Binding, or Locks, Handles, or Cylinders Do Not Function