Navigation System - Multiple Symptoms
03-074April 6, 2004
Applies To
Navigation Patch CD 2.05C for Rebooting in Advanced Category, Screen Reversing Color, or Wrong Post Office Phone Numbers
(Supersedes 03-074, Navigation System Reboots While Using "Advanced" Category or Displays U.S. Post Office Phone Numbers Incorrectly, dated October 7, 2003, and replaces 02-060, Navigation Screen Reverses Color, dated October 8, 2002)
Updated information is shown with asterisks and black bars.
SYMPTOM
*The navigation system may exhibit any or all of these symptoms:
^ When looking for a business (P01) in the "Advanced" category, the navigation system reboots to the globe screen (Pilot only).
^ The navigation map display image momentarily reverses from a white background with black roads to a black background with white roads (Pilot with 2.05A DVD).
^ When selecting places, the navigation system displays most U.S. post office phone numbers as 000-1111 after the area code (Pilot and Odyssey).*
PROBABLE CAUSE
A problem in the navigation software.
CORRECTIVE ACTION
Download the corrective patch CD into the navigation system.
NOTE:
^ This patch CD works only with DVDs stamped Ver. 2.05B or earlier.
^ After the patch CD installation, the phone numbers for most post offices are no longer shown.
^ This patch CD does not update the database or map coverage area. For the newest city coverage information and navigation DVD-ROMs, refer to the Honda Web site, or call the Navigation Fulfillment Order Desk at 1-888-291-4675.
PARTS INFORMATION
Each dealer is sent one patch CD. If you need a replacement patch CD, call the Navigation Fulfillment Order Desk at 1-888-291-4675, and ask for Navigation Patch CD 2.05C.
TOOL INFORMATION
WARRANTY CLAIM INFORMATION
In warranty: The normal warranty applies.
Operation Number: 053011
Flat Rate Time: 0.3 hour
*Failed Part: P/N 39010-S0K-A12
H/C 6495410*
Defect Code: 03214
Symptom Code: 03278
Template ID: 03-074A
Skill Level: Repair Technician
Out of warranty:
Any repair performed after warranty expiration may be eligible for goodwill consideration by the District Parts and Service Manager or your Zone Office. You must request consideration, and get a decision, before starting work.
REPAIR PROCEDURE
1. Slide the front passenger's seat to the rear.
2. *Start the engine.
3. Open the door of the navigation unit.
4. Press the EJECT button, and remove the customer's DVD-ROM. Confirm that it is stamped Ver. 2.05B or earlier.
^ If it is not version 2.05B or earlier, do not load the 2.05C patch CD. This patch CD does not work with later versions. Look for other possible causes for the problem.
^ If it is version 2.05B or earlier, go to step 5.*
5. Insert the patch CD with the writing side up, then close the front cover.
6. Check that the navigation screen goes black for several seconds.
^ If a "DVD Read Error" message appears, go to step 7.
^ If the screen displays an Updating Software load progress bar, the system is operating properly. Go to step 15.
7. Turn the ignition switch to LOCK (0).
8. Slide the passenger's seat forward.
9. Remove the navigation unit cover, and attach the SCS service connector to the navigation service check connector (located behind the navigation unit).
10. *Start the engine.
11. Detach the SCS service connector.
12. Verify that the Diagnosis menu for the picture diagnosis starts up and then changes to the System Links menu. Press the Return touch screen button to access the Diagnostic menu.
13. From the Diagnostic menu, press the Unit Check touch screen button.
14. From the Unit Check menu, press the Force Download touch screen button.
NOTE:
Do not press any other Diagnostic menu touch screen buttons; doing so could result in the loss of the customer's personal data or improper navigation function.
15. When you see a DVD Disc reading error (Incorrect DVD Disc) message displayed on the screen (which is normal), remove the patch CD from the navigation unit, then reinsert the customer's DVD-ROM.
16. Turn the ignition switch to LOCK (0), wait 30 seconds, then restart the engine.
17. Verify that the navigation system works properly by test-driving the vehicle on a mapped road until the road name appears at the bottom of the screen.
NOTE:
Do not enter a route until this step is complete.
18. Return the patch CD and installation instructions to the jewel case, and retain it for updating the next vehicle.*
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