Navigation System - Reboots/Incorrect Displays
03-074October 7, 2003
Applies To:
2000-03 Odyssey With Navigation System - ALL
2003 Pilot With Navigation System - ALL
Navigation System Reboots While Using "Advanced" Category or Displays U.S. Post Office Phone Numbers Incorrectly
SYMPTOM
The navigation system reboots to the globe screen when looking for a business (PO1) in the "Advanced" category (Pilot only), or when selecting places, the navigation system displays most U.S. post office phone numbers as 000-1111 after the area code (Pilot and Odyssey).
PROBABLE CAUSE
There is a problem in the navigation software.
CORRECTIVE ACTION
Download the corrective patch CD into the navigation system.
NOTE:
^ This patch CD works only with DVDs stamped 2.05b or earlier.
^ This patch CD also fixes a problem with DVDs marked 2.05a on Pilot. Occasionally while driving the vehicle, the navigation map display momentarily reverses from a white background with black roads to black background with white roads.
^ After the patch CD installation, the phone numbers for most post offices are no longer shown.
^ This patch CD does not update the database or map coverage area. For the newest city coverage information and navigation DVD-ROMs, refer to the Honda web site.
PARTS INFORMATION
Each dealer will be automatically sent one patch CD. If you lose the patch CD, please call Navigation DVD Orders, and ask for Navigation Patch Disc CD-ROM 2.05c.
TOOL INFORMATION
SCS Service Connector:
P/N 07PAZ-0010100, H/C 4231189
WARRANTY CLAIM INFORMATION
In warranty: The normal warranty applies.
Operation Number: 053011
Flat Rate Time: 0.3 hour
Failed Part: 39540-S0X-A11
H/C 6281901
Defect Code: 039
Contention Code: B99
Template ID: 03-074A
Skill Level: Repair Technician
Out of warranty:
Any repair performed after warranty expiration may be eligible for goodwill consideration by the District Parts and Service Manager or your Zone Office. You must request consideration, and get a decision, before starting work.
REPAIR PROCEDURE
1. Slide the front passenger's seat to the rear.
2. Turn the ignition switch to ON (II).
3. Open the door of the navigation unit.
4. Press the EJECT button, and remove the customer's DVD-ROM. Check if it is 2.05b or earlier.
^ If it is 205c, the update is not needed
^ If it is 2.05b or earlier, go to step 5.
5. Insert the patch CD with the writing side up. Close the door.
6. Check that the navigation screen goes black for several seconds.
^ If a "DVD Read Error" message appears, go to step 7.
^ If the screen displays an "Updating Software" load progress bar, the system is operating properly. When you see a "Database Error" message, go to step 14.
7. Turn off the ignition switch, and slide the passenger's seat forward.
8. Attach the SCS service connector to the navigation service check connector (located behind the navigation unit).
9. Turn the ignition switch to ON (II).
10. Verify that the "Diagnosis" menu for the picture diagnosis starts up and then changes to the "System Links" menu. Press the "Return" touch screen button to access the "Diagnostic" menu.
11. From the "Diagnostic" menu, press the "Unit Check" touch screen button.
12. From the "Unit Check" menu, press the "Force Download" touch screen button.
NOTE:
Do not touch any other "Diagnostic" menu touch screen buttons; doing so could result in the loss of the customer's personal data.
13. When you see a "Database Error" message displayed on the navigation screen, remove the SCS service connector.
14. Remove the patch CD from the navigation unit. then, reinsert the customer's DVD-ROM.
15. Verify that the navigation system works properly by test-driving the vehicle to a programmed driving destination you select.
16. Return the patch disc and installation instructions to the jewel case, and retain it for the next use.
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