Navigation System - 2.11C Patch for Various Issues
04-018September 10, 2010
Applies To:
2000-03 Odyssey With Navigation System - ALL
2004 Odyssey With Navigation System - From VIN 5FNRL1...4B000001 thru VIN 5FNRL1...4B070665
2003 Pilot With Navigation System - ALL
2004 Pilot With Navigation System - From VIN 2HKYF1...4H500001 thru VIN 2HKYF1...4H556658
Navigation System 2.11C Patch CD: Fixes Problems With Personal Address or Previous Destinations Listings With 2.11A or 2.11B DVD
(Supersedes 04-018, dated March 19, 2004, to revise the information marked by asterisks)
*REVISION SUMMARY
^ Under PARTS INFORMATION, the phone number for ordering navigation DVDS and patch CD replacement information was changed.
^ REPAIR PROCEDURE B was added. Use this procedure only if you no longer have the 2.11C patch CD.*
SYMPTOM
On 2004 Odyssey and Pilots, and on 2000-03 Odysseys and 2003 Pilots upgraded to 2.11B, none of the personal addresses can be seen when you view the Personal Address" list using the touch screen Page Up/Page Down" buttons. The personal addresses can be seen, however, when using the Zoom In/Zoom Out" buttons or the joystick.
In addition, on 2000-03 Odyssey and 2003 Pilot, these symptoms may appear:
^ The Previous Destinations" button may become inactive, making it impossible to see any old or newly added Previous Destinations. This happens if the system had less than 20 Previous Destinations when it was upgraded to 2.11 B.
^ Some of the destinations stored in the Previous Destination" and Personal Address" lists may appear on the incorrect side of the road.
PROBABLE CAUSE
A problem in the navigation software.
CORRECTIVE ACTION
Download the corrective 2.11C patch CD into the navigation system.
NOTE:
This patch CD does not work with DVDs stamped 2.05B or earlier. If the 2.11C software is loaded, the system displays DVD Disc reading error (Incorrect DVD Disc) when the original DVD is reinserted. The only way to fix this disc reading error is to enter the Diagnostic Mode and do a Forced Download using the customer's original DVD.
*PARTS INFORMATION
Each dealer was automatically sent one 2.11C patch CD.
Additional patch CDs are no longer available. If you no longer have one, call Navteq at 888-291-4675, press 2 for Honda dealers, then press 2 for map patch, and ask for navigation DVD 2.11C. This navigation DVD replaces the customer's original navigation DVD. Refer to REPAIR PROCEDURE B.
NOTE:
The 2.11 C navigation DVD includes the 2.11C CD patch.*
TOOL INFORMATION
SCS Service Connector:
T/N 07PAZ-0010100
WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation Number: 053011
Flat Rate Time: 0.3 hour
Failed Part: P/N 39010-50K-A12
Defect Code: 03214
Symptom Code: 03278
Skill Level: Repair Technician
REPAIR PROCEDURE A
NOTE:
Use this procedure if you have the navigation patch CD. If you no longer have the patch CD, contact Navteq to get a navigation DVD (version 2.11C) and go to REPAIR PROCEDURE B.
1. Locate the navigation unit under the front passenger's seat.
2. Slide the front passenger's seat rearward.
3. Start the engine.
4. Open the door of the navigation unit.
5. Press the EJECT button, and remove the navigation DVD. Confirm that it says 2.11A or 2.11B.
^ If it is 2.05B or earlier, do not load the 2.11C patch CD. This patch CD does not work with DVDs stamped 2.05B or earlier. Return the vehicle to the customer, and go over the Personal Address and Previous Destinations features.
^ If it is 2.11A or 2.11B, go to step 6.
6. Insert the patch CD with the writing side up, then close the door.
7. Check that the navigation screen goes black for several seconds.
^ If a "DVD Read Error" message appears, go to step 8.
^ If the screen displays an Updating Software load progress bar, the system is operating properly. Go to step 16.
8. Turn the ignition switch to LOCK (0).
9. Slide the passenger's seat forward.
10. Attach the SCS service connector to the navigation service check connector (located behind the navigation unit).
11. Start the engine.
12. Detach the SCS service connector.
13. Verify that the Diagnosis menu for the picture diagnosis starts up and then changes to the System Links menu. Press the Return touch screen button to access the Diagnostic menu.
14. From the Diagnostic menu, press the Unit Check touch screen button.
15. From the Unit Check menu, press the Force Download touch screen button.
NOTE:
Do not press any other Diagnostic menu touch screen buttons; doing so could result in the loss of the customer's personal data.
16. When you see a DVD Disc reading error (Incorrect DVD Disc) message displayed on the screen (which is normal), remove the patch CD from the navigation unit, then reinsert the customer's 2.11A or 2.11B DVD.
17. Turn the ignition switch to LOCK (0), wait 30 seconds, then restart the engine.
18. Verify that the navigation system works properly by test-driving the vehicle on a mapped road until the road name appears at the bottom of the screen.
NOTE:
Do not enter a route until this step is complete.
19. Return the patch CD and installation instructions to the jewel case, and retain it for updating the next vehicle.
REPAIR PROCEDURE B
NOTE:
Use this procedure only if you no longer have the navigation patch CD and received a navigation DVD (version 2.11C) from Navteq.
1. Locate the navigation unit under the front passenger's seat.
2. Slide the front passenger's seat rearward.
3. Start the engine.
4. Open the door of the navigation unit.
5. Press the EJECT button, and remove the original navigation DVD. Confirm that it says 2.11A or 2.11B.
^ If it is 2.05B or earlier, do not load the navigation DVD (version 2.11C). This navigation DVD does not work with DVDs stamped 2.05B or earlier. Return the vehicle to the customer, and go over the Personal Address and Previous Destinations features.
^ If it is 2.11A or 2.11B, go to step 6.
6. Insert the replacement navigation DVD with the writing side up, then close the door.
7. Follow the instructions on the label that came with the navigation DVD.
8. Verify that the navigation system works properly by test-driving the vehicle on a mapped road until the road name appears at the bottom of the screen.
NOTE:
Do not enter a route until this step is complete.
9. Mail the customer's original DVD to:
Alpine Electronics
19145 Gramercy Place
Torrance CA 90501
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