Homelink(R) System - Won't Learn Garage Door Opener Code
04-065January 7, 2005
Applies To:
See VEHICLES AFFECTED
HomeLink(TM) Unit Does Not Learn the Garage Door Opener Code
(Supersedes 04-065, dated November 5, 2004)
Updated information is shown by black bars and asterisks.
SYMPTOM
The HomeLink(R) Universal Transceiver (HomeLink unit) does not learn your customer's garage door opener code.
PROBABLE CAUSE
Problem during factory programming.
VEHICLES AFFECTED
CORRECTIVE ACTION
Use a Genie(R) brand garage door opener remote transmitter (either fixed code type or rolling code type) to program the HomeLink unit. If you can program the unit, then clear the learned code, and return the vehicle to your customer. If the unit does not program correctly, replace it.
IMPORTANT:
Some of the affected VINs are still in your dealership inventory. In the interest of customer satisfaction, make sure you do the DIAGNOSIS and REPAIR PROCEDURE as part of PDI.
TOOL INFORMATION
You need a Genie brand garage door opener remote transmitter. This commercially available unit can be either the fixed code type or the rolling code type.
To locate a retailer, go to www.geniecompany.com or call 800-654-3643 for assistance.
PARTS INFORMATION
NOTE:
When ordering replacement parts, make sure you order the part that matches the vehicle's interior color. The interior color is listed on the part label as a color code. The interior color is also listed on the driver's doorjamb sticker as a color type (A, E, G, etc.). This color type corresponds to the color code on the part.
Module (Courtesy Light (HomeLink Unit)
WARRANTY CLAIM INFORMATION
In warranty:
The normal warranty applies.
Out of warranty:
Any repair performed after warranty expiration may be eligible for goodwill consideration by the District Parts and Service Manager or your Zone Office. You must request consideration, and get a decision, before starting work.
DIAGNOSIS
*NOTE:
For proper diagnosis, make sure the Genie remote transmitter has fresh batteries.*
1. Clear any previously learned codes by pressing and holding the two outside buttons on the HomeLink unit for about 20 seconds. When the red indicator on the unit starts blinking, release the two buttons.
*2. Point the remote transmitter straight up at the HomeLink unit from exactly 4 inches away. Use a ruler to check the distance. Make sure you can clearly see the red indicator on the unit.*
3. Press and hold the button on the remote transmitter and one of the buttons on the HomeLink unit at the same time.
4. Wait about 20 seconds while watching the red indicator on the unit.
* ^ If the red indicator starts out blinking slowly and then blinks faster, the unit is OK. Release the two buttons. Clear the learned code by pressing and holding the two outside buttons about 20 seconds until the red indicator starts blinking, then release the buttons. Explain to your customer that garage door remote transmitters come in two types: fixed code and rolling code. Each type has its own programming method, and each method is clearly explained in the owner's manual. If your customer has concerns about the HomeLink unit, he or she can call the HomeLink assistance desk at 800-355-3515.*
^ If the red indicator does not blink, replace the HomeLink unit. Go to REPAIR PROCEDURE.
REPAIR PROCEDURE
1. Use a small screwdriver to carefully pry off the two lenses from the front individual map light.
2. Remove the map light housing (two mounting screws; unplug two electrical connectors).
3. Carefully pry the courtesy light/HomeLink unit from the map light housing while pressing the two retaining tabs.
4. Position the new courtesy light/HomeLink unit in the map light housing, and snap it into place.
5. Plug the electrical connectors into the map light housing, and reinstall the housing.
6. Reinstall the two lenses.
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