Value Care Maintenance Program - Usage
Group: GENERALNumber: 93-00-002
Date: MAY 1993
Model: ALL 1992-1993 MODELS
Subject:
PROPER USE OF VALUE CARE MAINTENANCE OPERATION
If a vehicle experiences an oil leak at a mileage that is not near its normal maintenance interval (7,500, 15,000 or 22,500 miles), perform the required repair and submit a normal warranty claim.
DO NOT submit a ValueCare maintenance operation code for an oil leak.
The customer is entitled to only three maintenances that will be covered under ValueCare. Using a ValueCare maintenance operation code for an oil leak will wastefully use one of those allowed maintenances.
If the customer requests that the maintenance service be performed even though the car is not near its maintenance interval, make the customer aware that he or she is only entitled to three maintenance services, regardless of the mileage the car actually has been driven. If the customer still wants the service performed, perform the next allowable service and submit the corresponding ValueCare maintenance operation code.