Basic Troubleshooting

BASIC TROUBLESHOOTING

BASIC TROUBLESHOOTING GUIDE
1. Bring Vehicle to Workshop
2. Analyze Customer's Problem
- Ask the customer about the conditions and environment relative to the issue (Use CUSTOMER PROBLEM ANALYSIS SHEET).
3. Verity Symptom, and then Check DTC and Freeze Frame Data
- Connect Hi~Scan (Pro) to Diagnostic Link Connector (DLC).
- Record the DTC and freeze frame data.

NOTE: To erase DTC and freeze frame data, refer to Step 5.

4. Confirm the Inspection Procedure for the System or Part
Using the SYMPTOM TROUBLESHOOTING GUIDE CHART, choose the correct inspection procedure for the system or part to be checked.
5. Erase the DTC and Freeze Frame Data
6. Inspect Vehicle Visually
- Go to Step 11, if you recognize the problem.
7. Recreate (Simulate) Symptoms the DTC
- Try to recreate or simulate the symptoms and conditions of the malfunction as described by customer.
- If DTC(s) is/are displayed, simulate the condition according to troubleshooting procedure for the DTC.
8. Confirm Symptoms of Problem
- If DTC(s) is/are not displayed, go to Step 9.
- If DTC(s) is/are displayed, go to Step 11.
9. Recreate (Simulate) Symptom
- Try to recreate or simulate the condition of the malfunction as described by the customer.
10. Check the DTC
- If DTC(s) does(do) not occur, refer to BASIC INSPECTION in INTERMITTENT PROBLEM PROCEDURE.
- If DTC(s) occur(s), go to Step 11.
11. Perform troubleshooting procedure for DTC
12. Adjust or repair the vehicle
13. Confirmation test
14. END