Antitheft and Alarm Systems: Service Precautions

Precaution

CAUTION:
- Use CONSULT-II to set the system "Demonstration mode" if INFINITE Communicator needs to be activated during service procedures. Make sure to turn the demonstration mode OFF before returning the vehicle to the owner.
- In the demonstration mode, no service from the Communicator Response Center is available. Therefore, even if the customer encounters an emergency, no service will be dispatched.
- If the theft warning system is activated for more than 7 seconds, INFINITI Communicator will dial to the Communicator Response Center automatically. The operator will contact the customer to confirm whether the vehicle has been stolen or not.
- When "Mayday" emergency dialing is activated (if the system is not in the demonstration mode), the Communicator Response Center operator will come on line. If there is no emergency, the operator will ask the occupant for the user password (option). Failure to provide the correct password results in a police response.
- IVCS unit memory includes VIN (Vehicle Identification Number) and other such vehicle specific data. Therefore, the IVCS unit cannot be transferred to another vehicle. When the IVCS unit is replaced, the new unit must be set up and programmed. The INFINITE Communicator system automatically contacts the Communicator Response Center the first time the vehicle is started after a phone number has been changed or a module (IVCS unit) is replaced. The VIN will be written in the memory of the new unit by transmitting data from the Communicator Response Center. For details, refer to "System Setting".
- Before servicing the vehicle, confirm that the VIN memorized by the IVCS unit is the same as the VIN on the vehicle's identification plate.

Communicator Response Center Telephone Number for Technicians
The Communicator Response Center telephone number for technicians is 1-888-427-4812.

Whenever an INFINITI dealer technician dials the above number, the following information will be required by the Communicator Response Center operator.
- Customer name
- Unit ID number of old IVCS unit
- Unit ID number of new IVCS unit
- VIN
- Dealer name and code (For security purposes)
- Dealer contact person (technician)
- Dealer phone and fax numbers