Body - Windshield Cracking Information: Overview
Classification: BT09-053Reference: ITB09-039
Date: August 25, 2009
WINDSHIELD CRACKING
APPLIED VEHICLES: All Models
SERVICE INFORMATION
The Purpose of this bulletin is to give Infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer's responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress in vehicles with over 5000 miles.
Glass damage can be categorized in 3 general areas:
1. Cracks due to objects striking the glass.
2. Cracks due to scratch in glass surface.
3. Distortion or cracks due to manufacturing fault.
CLAIMS INFORMATION
Part Return Process Reminder
Refer to WB/07-010: Infiniti is announcing a new requirement in the process for parts return to assist engineers in analyzing parts. Dealers are now required to mark glass and other returned components that have a "visible issue" using a grease pencil or similar instrument to highlight the damaged area.
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