Navigation System - Screen Goes Blank

Classification: EL12-011

Reference: ITB12-012

Date: March 16, 2012

2010-2012 INFINITI
VEHICLES EQUIPPED WITH NAVIGATION SYSTEM; SCREEN GOES BLANK

APPLIED VEHICLES: 2010-2012 G37 Sedan/Coupe/Convertible (V36/CV36/HV36)
2010-2012 EX35 (J50)
2010-2012 FX (S51)
2011-2012 M (Y51)
2012 M Hybrid (HY51)
2011-2012 Q56 (Z62)





APPLIED VINs AND DATES above.

IF YOU CONFIRM:





The customer states the navigation display turns off, goes completely blank, or "blacks out" in DRIVE and REVERSE intermittently

And

All functions of the audio system and heater/defroster/air conditioning work normally.

^ For example, music continues to play and fan speed or fan mode can still be adjusted.

NOTE:
If the incident occurs only in REVERSE, further diagnosis may be required.

ACTION:

Replace the AV display unit (also referred to as monitor or screen).

^ It is not necessary to contact TECH LINE before ordering this part for this incident.








^ Refer above for part description.

^ For removal and installation procedure, refer to the appropriate Electronic Service Manual (ESM).

CLAIMS INFORMATION

Submit a Primary Part (PP) type line claim using the following claims coding:

Refer to the online Warranty Flat Rate manual for the appropriate operation code.