Navigation System - Software Update For Various Concerns
Classification: EL09-045AReference: ITB09-052A
Date: April 7, 2010
NAVIGATION SYSTEM SOFTWARE UPDATE
This bulletin has been amended. Please discard previous versions.
APPLIED VEHICLES:
2010 EX35 (J50)
2010 FX35/FX50 (S51)
APPLIED VINs
EX35 built in this range: JN1AJ0H(**)AM 700002 - 751570
FX35/50 built in this range: JN8(*)S1M(**)AM 800002 - 850929
IF YOU CONFIRM
A customer reports any of the follow issues with their navigation system:
^ System reboots when making a Bluetooth(R) phone call
^ Lock-up when switching regions
^ A POI is listed in the wrong city
^ POI "Search by City" is not available in select Canadian Provinces
^ "House Number Field" is blank during voice destination entry
^ "Voice Destination Entry" cancels during "Calculate Route"
^ Certain cities are not available in destination "Select a City"
and
The navigation system Map Version is 09-10 MAP No.1.
ACTION
Install the navigation system software update per the Service Procedure in this bulletin.
SOFTWARE UPDATE DVDs (3 disc set) - REQUIRED FOR THIS PROCEDURE
^ Each dealer has been mailed one disc set, free of charge, from Clarion.
^ Should you require additional DVDs due to loss or damage, the DVDs can be ordered, free of charge, by contacting Clarion. You should request reference number DVD ITB09-052.
CLAIMS INFORMATION
Checking Navigation System Map Version
1. Turn the ignition ON.
2. Press the INFO button.
3. Select Navigation Version on the display screen.
4. Press the ENTER button.
5. Make sure Map Version is 09-10 MAP No.1.
NOTE:
^ If the Map Version is other then above, reprogramming is not needed:
^ Map Version after reprogramming is 09-10 MAP No.1b
SERVICE PROCEDURE
1. Attach a battery charger to the vehicle battery. Set the charger to a low charge rate (trickle charge).
NOTE:
This procedure (software update) will take several minutes with the ignition ON. Make sure to attach a battery charger to the vehicle battery.
2. Set the ignition to the ON position.
3. Insert disc 1/3 into the in-dash CD / DVD player.
IMPORTANT:
Once reprogramming has started, make sure all 3 discs have been loaded into the CD / DVD player before stopping the procedure.
4. Wait for the program to load (progress bar will display).
5. When the program has finished loading:
^ Disc 1 will automatically eject, and
^ "Program loading is completed" will display.
6. Remove disc 1/3 and install disc 2/3.
7. On the display screen; press "DVD Update" and then "yes".
8. Wait for update to complete about 15 minutes.
9. When the update is complete the display screen will read "Eject the DVD to let the system reboot".
IMPORTANT:
Once reprogramming has started, make sure all 3 discs have been loaded into the CD / DVD player before stopping the procedure.
10. Eject and remove disc 2/3.
11. Wait for the system to reboot.
12. When the reboot is complete the display screen will read, "Please insert disc 3/3".
13. Insert disc 3/3.
14. Wait for loading to complete3 to 5 minutes (progress bar will display).
15. When loading is complete:
^ Disc 3/3 will automatically eject, and
^ Program loading is completed" will display.
16. Remove disc 3/3.
^ Software update is complete.