Owner Letter

DEAR ISUZU OASIS OWNER:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

WHAT IS THE REASON FOR THIS NOTICE?

Honda Motor Co., Ltd., the manufacturer of the Isuzu Oasis, has determined that a defect relating motor vehicle safety exists in certain 1997 & 1998 Oasis models. Some vehicles were manufactured with front suspension lower ball joints that may prematurely wear out. In the worst case, the ball joints would separate without prior warning, causing the front suspension to collapse. This condition would result in vehicle deceleration and a sudden loss of power. Also, steering controllability would be reduced, and a vehicle crash could occur.

WHAT YOU SHOULD DO?

Call any authorized Isuzu automobile dealer and make an appointment to have your vehicle repaired. They will replace the front lower ball joints. This repair will be done free of charge. Parts are now available. The repair takes about two hours, but please plan to leave your vehicle at the dealer all day to allow them scheduling flexibility.

Presentation of this letter to your dealer will assist in making the necessary correction in the shortest possible time. Please have your dealer refer to Campaign Bulletin SB99-06-SOO1.

WHO TO CONTACT IF YOU EXPERIENCE PROBLEMS?

If you are not satisfied with the service you receive from your Isuzu dealer, you may write to:

American Isuzu Motors Inc.
National Customer Relations Department
13340 183rd Street
Cerritos, CA 90702-6007

or call the Isuzu Care Team Line at 1-800-6434070 ext. 342.

If you believe that American Isuzu or the dealer has failed or is unable to remedy the defect in your vehicle, without charge, within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to:

Administrator,
National Highway Traffic Safety Administration
400 Seventh Street S. W:
Washington, D.C. 20590

or call the toll-free Auto Safety Hotline at 1-800-424-9393 (Washington, D.C. residents can call (202) 366-0123).

WHAT TO DO IF YOU FEEL THIS NOTICE IS IN ERROR?

This notice was mailed to you according to the most current information we have available. If you no longer own this vehicle or some information in this notice is incorrect, please fill out and return the included, postage-paid Change of Address Notice Card. This will help us to update our records.

IF YOU HAVE QUESTIONS?

If you have questions about this notice, or need assistance with contacting an Isuzu dealer, please call the Isuzu Care Team Line at 1-800-643-4070 ext. 342.

We apologize for any inconvenience this may cause.

IMPORTANT:
If you have sold or traded your Isuzu vehicle, please enter the current owner's name and address, if known, on the enclosed "Change of Information " postcard and drop it in the mail. Postage has already been paid. We will contact the new owner.