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Recall - 98EL01 Extended Emission Warranty: Overview


BULLETIN NUMBER:
SB98-03-L007


ISSUE DATE:
DECEMBER 1998


GROUP:
EMISSION

1996-97 OASIS (VO) EMISSION WARRANTY EXTENSION
SERVICE CAMPAIGN 98E-LO1

CAMPAIGN IDENTIFICATION NUMBER
Number 98E-LO1 has been assigned to this campaign. This number will appear on all communications and documentation of any nature dealing with this campaign.

AFFECTED VEHICLES
This campaign is applicable to all 1996-97 Oasis (VO) models that meet the following criteria:
- Odometer reads less than 150,000 miles.
- Original retail date is less than 14 years.

BACKGROUND
The U.S. Environmental Protection Agency (EPA) and the California Air Resources Board (CARB) have asserted that the performance of the On-Board Diagnostic (OBD) system in the above affected vehicles does not fully perform in the manner that they believe is required. Specifically, they allege that the OBD system is not sensitive enough to detect some misfire conditions in the engine.

In an effort to resolve this issue, Isuzu has agreed to extend the emissions warranty on all the affected vehicles, and to provide emissions-related services during the warranty.

WARRANTY EXTENSION INFORMATION
American Isuzu Motors Inc. is extending the emissions warranty on all affected vehicles to 14 years or 150,000 miles, whichever comes first. The basic terms of this extended warranty are the same as given with the original Federal and California emissions warranties.

Federal Emissions Warranties - The time and mileage periods for the Emissions-Related System Defect Warranty and the Emission Performance Warranty are extended to 14 years or 150,000 miles. All other terms, conditions, and exclusions still apply. All parts listed on the Emission Warranty Parts List are now covered for 14 years or 150,000 miles.

California Emissions Warranties - The time and mileage periods for the Emission Control System Defects Warranty and the Emission Control System Performance Warranty are extended to 14 years or 150,000 miles. All other terms, conditions, and exclusions still apply. All parts listed on the Emission Warranty Parts List are now covered for 14 years or 150,000 miles.

File a claim under this extension if:
- The MIL comes on, and the cause is diagnosed as an emissions-related component.
- The vehicle requires an emissions - related repair because it failed a mandated emissions test.
- Any emissions-related component fails.

REPAIR TIME REQUIREMENTS
According to the terms of the agreement, American Isuzu Motors Inc. and the dealer have 45 days from the date the customer first brings the vehicle in to resolve the customer's claim for repair under this warranty. If you decide to refuse a customer's claim for repair under this warranty because you suspect accidental damage, tampering, or lack of proper maintenance, notify the National Owner Relations Department immediately at 1-800-255-6727. This will allow us to thoroughly investigate the customer's claim within the 45 day time-line.

OWNER NOTIFICATION (THREE NOTICES)
American Isuzu Motors Inc. (AIMI) will send the initial notification letter to the owners of affected vehicles notifying them of the terms of the warranty extension (See Included Copy). The initial letter will be mailed out in December of 1998.

1. American Isuzu Motors Inc. (AIMI) will send a second notification letter to owners of affected vehicles, reminding them of the 50,000-75,00 mile OBD check, five years after the release of their models.

- The owners of 1996 Isuzu Oasis models will be notified on or before October 1, 2000.
- The owners of 1997 Isuzu Oasis models will be notified on or before October 1, 2001.

2. American Isuzu Motors Inc. (AIMI) will send a third notification letter to owners of affected vehicles, reminding them of the 75,001-150,00 mile OBD check, nine years after the release of their models.

- The owners of 1996 Isuzu Oasis models will be notified on or before October 1, 2006.
- The owners of 1997 Isuzu Oasis models will be notified on or before October 1, 2007.

Dealers should follow up with vehicle owners by sending a Campaign Reminder Notice (AIMI SVCF-1052) to all vehicle owners listed in the AIMI Campaign Report AWS 123-1A. Dealers may obtain these postcards from their Regional Office.





WARRANTY CLAIM INFORMATION

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