Owner Letter

DEAR ISUZU TROOPER OWNER:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Isuzu Motors Limited has determined that a defect which relates to motor vehicle safety exists in certain 1998 Trooper models equipped with Torque-On-Demand (TOD).

WHAT IS THE CONDITION?
On some affected vehicles, the front and rear output flange lock nuts of the Torque-On-Demand 4-wheel-drive transfer case may not be properly secured. In such cases there is a possibility that flange lock nuts could loosen, causing separation of the propeller shaft, rendering the vehicle inoperative.

WHAT WE WILL DO
To correct this condition your Isuzu dealer will inspect the transfer case flange nuts, and properly secure them if necessary. This service will be performed for you at no charge.

WHAT YOU SHOULD DO
Please contact your Isuzu dealer as soon as possible to arrange a service date. Your dealer will need a few days notice and the Vehicle Identification Number (VIN), as shown in top left hand corner of this letter, to coordinate parts delivery and service schedules. Instructions for making this correction have been sent to your Isuzu dealer. The length of time required to perform this correction is more than 2 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle. Presentation of this letter to your dealer will assist in making the necessary correction in the shortest possible time. Please have your dealer refer to Campaign Bulletin SB98-05-L003. To locate the Isuzu dealer nearest you, or if you have any questions regarding this matter, please call the Isuzu Care Team Line at 1-800-643-4070 ext. 300.

Your Isuzu dealer is best equipped to obtain parts and provide service to ensure that your vehicle is corrected as promptly as possible. If you believe that the condition has not been or cannot be remedied without charge within a reasonable time, you may contact the National Owner Relations Department, American Isuzu Motors Inc., P.O. Box 995, Whittier, CA, 90608-0995, or call the Isuzu Care Team Line at 1-800-643-4070 ext. 300.

After contacting your Isuzu dealer, the National Office, or the Isuzu Care Team Line, with problems about this recall and you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street S.W., Washington, D.C. 20590; or call 1-800-424-9393 (Washington, D.C. residents can call (202) 366-0123).

We are sorry to cause you this inconvenience; however, in the interest of your safety, it is very important that your vehicle be returned to your Isuzu dealer as soon as possible for repair.

IMPORTANT:
If you have sold or traded your Isuzu Vehicle, please enter the current owner's name and address, if known, on the enclosed "Change of Information" postcard and drop it in the mail. Postage has already been paid. We will contact the new owner.