Recall 10V436 - Rear Suspension Trailing Arm Bracket: Overview
2011 Service BulletinsCampaign 10V-436
Issue Date: SEPTEMBER 2011
Campaign SB10-11S002A Corrosion Affecting the Forward Rear Suspension Lower Link Brackets
Regional Safety Recall 10V-436
This bulletin supersedes bulletin SB10-11-S002. This updated bulletin provides additional important information and updated service procedures. Please discard bulletin SB10-11-S002.
AFFECTED VEHICLES
^ 1998 - 2002 Model Year Isuzu Rodeo (UE)
^ 2002 Model Year - Isuzu Axiom (UP)
SERVICE INFORMATION
CONDITION
Isuzu Motors America, LLC has announced a Safety REcall on 1998-2002 Rodeos and 2002 Axioms originally or currently registered in the following states: Connecticut, Delaware, Illinois, Indiana, Iowa, Maine Maryland, Massachusetts, Michigan, Wisconsin, Kentucky, and the District of Columbia (the "Salt Belt States"). This recall applies to the forward rear suspension link bracket area of the subject vehicles. The subject Isuzu vehicles that have experienced sustained exposure to highly corrosive materials used in some jurisdictions for road deicing purposes may experience excessive corrosion in the vicinity of the forward mounting point bracket for the left or right rear suspension lower link prior to the time that such corrosion would normally be expected. In certain extreme cases, excessive corrosion in this vicinity may result in a lower link bracket becoming detached from the frame, which can affect vehicle handling and potentially cause a crash.
CORRECTION
The repair involves an inspection process followed by one of 4 available repair procedures, depending on the extent of corrosion damage to the lower link bracket area. Isuzu expects the vast majority of vehicles will only require a process in which the affected area is cleaned and coated with a specific sealer and/or rust treatment. In some cases, it may also be necessary to install additional support brackets to the affected area.
SERVICE FACILITY RESPONSIBILITY
Whenever a subject vehicle is presented to the Service Facility for service work, the Service Facility must take the necessary steps to ensure that this campaign has been completed prior to releasing the vehicle. Service Facilities are to inspect all eligible vehicles per the procedure attached. For vehicles in which there is little or no corrosion evident, the Service Facility should treat the affected area as noted in this bulletin (Conditions One and Two). For vehicles in which corrosion has damaged the area around either of the forward mounting point brackets of the rear suspension lower link or affected their connection to the frame, Service Facilities should treat the affected area and install the appropriate reinforcement brackets, as further explained in this bulletin (Conditions Three and Four).
For subject vehicles up to 10 years old as of September 22, 2010, all Service Facilities should provide this inspection and the appropriate repair free of charge.
For subject vehicles over 10 years old as of September 22 2010, all Service Facilities should provide this inspection and repair free of charge until December 13, 2011, which is one year from the date of the first owner notification letter.
It is the Service Facility's responsibility to validate the eligibility of each specific vehicle by using the Isuzu Communications System (ICS), website, or by calling the Dealer Support Line.
Service Facilities will also be provided an Affected Vehicle Campaign Report (AWS123) via the Isuzu Communications System. (ICS) This report contains VIN and detailed owner information obtained from state motor vehicle registration records. The use of such motor vehicle registration data for any other purpose is not allowed and improper use may violate State and Federal laws.
If any Service, Parts, or Warranty personnel at your Facility have questions or do not understand the requirements of this Regional Safety Recall, they are encouraged to contact one of our National Operation Managers at our Dealer Support line.
OWNER NOTIFICATION
Isuzu Motors America, LLC will be notifying owners of subject vehicles that were originally registered OR are currently registered in the Salt Belt States of this safety recall. Sample letters for owners of vehicles that were up to 10 years old as of September 22, 2010 and for owners of vehicles that were over 10 years old as of September 22, 2010 are attached to this bulletin below.
VEHICLES INVOLVED
1998-2002 Rodeos and 2002 Axioms originally or currently registered in the following states: Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, Kentucky, and the District of Columbia.
PARTS INFORMATION
An initial supply of parts likely to be necessary for most vehicles was sent to each Service Facility. This initial shipment was calculated to provide the Facility with the minimum parts necessary to begin repairs and was based on vehicles assigned and the geographical location of the facility. Subsequent parts required to complete this campaign are to be obtained from American Isuzu Parts Distribution Network (AIPDN). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a Daily Order. In an emergency situation, parts should be ordered on a VOR (Vehicle Off Road) Order.
IMPORTANT NOTICE:
Not all of the initial parts shipments will include the bracket kits since most of the subject vehicles are expected to be in Conditions One or Two, which do not require brackets. Should you need those kits, it will be necessary for an order to be placed with AIPDN.
SERVICE PROCEDURE
REQUIRED TOOLS:
Below are the tools that will be required to complete all procedures in this bulletin. Tools marked with an asterisk "*" will be or have been provided by Isuzu. All others may be substituted with equivalents.
IMPORTANT NOTICE:
The tools indicated by an asterisk * will be or have been provided at no charge to the Service Facilities in the area covered by this Regional Campaign. If your facility is outside the defined area for this campaign, and an inspection reveals the need for a Category Three or Four repair procedure, please contact the Dealer Support Line immediately for assistance. REPLACEMENTS FOR LOST OR BROKEN TOOLS WILL BE CHARGED TO THE SERVICE FACILITIES OPEN PARTS ACCOUNT.
Tools required for all repairs:
^ Wire Brush
^ Scraper
^ 12-16oz. Hammer
^ 3/16" X 9" Flat Punch
^ Air blow gun
Tools required for Conditions
Three and Four repairs:
^ Reciprocating saw and blades (14TPI or greater)
^ Ratcheting Straps (2)
^ 3/8" and 1/2" drill motor
^ 1/4" Drill Bit
^ 9 inch "C" clamps (2)
^ *1/4" drill bit guide or equivalent (optional method SnapOn E1521 with 3/16" drill bit)
^ *33/64 Silver/Deming Drill HSS 118 Degree (Grainger P/N 2BT43)
^ *Pop Nut Installer w/regulator
^ 4" X 4" X 7" wood blocks (2) and 4" X 4" X 10.25" wood blocks (2)
TOOL PHOTOS:
INSPECTION:
1. Raise the vehicle. When placing the lift points, be sure to keep the rear lifting points at least 300mm (12 inches) ahead of the rear lower trailing link front mounting bracket. This spacing is necessary for inspection and repair accessibility.
2. Visually inspect the Rear Lower Trailing Link Front Mounting Bracket inspection area. Use the Visual Comparison Photo (P/N 2-90SVA-003-0) or Figure 1 for reference. If most of the frame coating is still in place and very little surface rust is present, apply Noxudol 300 (Go to "Condition One: Apply Noxudol 300" in this bulletin). If most frame coating is missing and excessive rust is present go to the next step.
Note:
If the vehicle is equipped with side steps/running boards, it is necessary to remove them in order to complete the following steps.
3. Using a 3/16 flat punch and a 12-16 oz. hammer hammer on the locations identified with an "X in Figure 2. Swing the hammer 10 to 12 inches to be sure enough force is applied to the punch. If no hole is created apply Noxudol 700 and Noxudol 300 (Go to "Condition Two: Apply Noxudol 700 and Noxudol 300 in this bulletin). If however the flat punch creates a hole in any one location go to the next step.
4. Using a 3/16 flat punch and a 12-16 oz. hammer hammer on the locations identified with an "X in Figure 3.
a. If no hole is created continue to "Condition Three: Reinforcement Bracket Type "A" Installation in this bulletin.
b. If the flat punch creates a hole in any one location continue to "Condition Four: Reinforcement Bracket Type "B" Installation in this bulletin.
IMPORTANT NOTICE:
If there are questions at any point during the Inspection or Repair procedure, please contact one of our National Operations Managers by calling the Dealer Support line. Please have your dealer code and repair order information available when you call.
APPLYING THE CAMPAIGN LABEL
1. Using a ball-point pen, fill in a campaign label (Part No. 2-90028-700-0) with Campaign Number 10V-436, Isuzu dealer code, and repair date.
Affix the campaign label onto the driver's side B-pillar.
CLAIM INFORMATION
IMPORTANT NOTICE:
If there are questions at any point during this Inspection or Repair, Please contact one of our National Operation Managers at our Dealer Support line. Please have your dealer code and repair order information available when you call. If there are any claim processing questions, please send your inquiry to warranty@isza.com or contact one of our National Operations Managers at the Dealer Support Line.
Submit a Campaign Claim with the information indicated.
Refer to the Isuzu ICS Claims Processing Manual for details on Campaign Claim Submission.