Campaign - Tailgate Cable Warranty Extension
2006 Service BulletinsTSB SB06-11-S013
Tailgate Support Cable Replacement Special Policy Adjustment
ISSUE DATE: NOVEMBER 2006
Affected Vehicles
2000 Isuzu Hombre (TH)
Involved are certain 2000 model year Isuzu Hombre (TH) vehicles. Refer to the VIN table below or validate vehicle's VIN through Isuzu Communication System (ICS) Vehicle Inquiry or website Vehicle Inquiry.
To minimize customer inconvenience, encourage customers to have their cables replaced rather than returning for annual inspections.
If a customer is concerned that the inspection procedure is not an appropriate way to assure the intended performance of the cables, or is unwilling to perform the required inspection, dealers are instructed to assist the customer by replacing the galvanized support cables with stainless steel support cables.
Special Policy Adjustment
This special policy covers the condition described below for a period of 12 years from the date the vehicle was originally placed in service, regardless of mileage. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after November 13, 2006 are covered by this special policy and must be submitted using the labor operation codes provided with this bulletin.
Claims with repair orders prior to November 13, 2006 must be submitted to the Service Contract provider.
Service Information
Condition:
Some customers of 2000 Isuzu Hombre vehicles may experience broken galvanized steel tailgate support cables.
Owner Notification
Isuzu Motors America, Inc. will send a letter to owners of affected vehicles notifying them of the terms of this Special Policy (see enclosed copy). The letters will be mailed out on or about November 13, 2006.
Service Procedure
1. Open and support the endgate.
2. Disconnect the endgate cable from the bolt head of the endgate striker bolt.
3. Insert the gasket removal tool or equivalent (1) behind the center latch assembly fastener.
4. Drill out the rivet (1) on the latch assembly using a 9.5 mm (3/8 in) drill bit.
5. Ream the latch assembly hole (2) using a 9.5 mm (3/8 in) drill bit.
6. Remove the latch assembly fastener (3) from the latch assembly.
7. Loosen but do not remove the latch assembly fastener (1).
8. Apply two thin coats of rust penetrating lubricant (corrosion inhibitor) to the area around the latch assembly fastener hole (2).
9. Install the new fastener and new cable (2) to the latch assembly.
Tighten
Tighten the fastener to 9 N m (80 lb in).
10. Install and tighten the fastener (3) and tighten the fastener (1).
Tighten
Tighten fasteners (1) and (3) to 25 N m (18 lb ft).
11. Attach the new cable onto the bolt head of the endgate striker bolt.
12. Perform Steps 2-11 for the opposite side of the endgate.
13. Close the endgate.
Parts Information
Customer Reimbursement
All customer requests for reimbursement for previous repairs for the special policy condition will be handled by the Isuzu Owner Relations Department, not by dealers.
An Isuzu Motors America, Inc. Special Policy Customer Reimbursement Claim Form is included with the customer letter.
Special Policy Submission Information
For vehicles repaired under the terms of this special policy, submit a claim with the information indicated.
Note:
1. Labor Time includes administrative time allowance.
2. Information released on paper and electronic format prior to bulletin release cannot be updated. For the most current and up to date information refer to website.
3. Always refer to the Isuzu Service Policy Procedure Manual for specific details on warranty coverage and policies.
Owner Letter
Galvanized Steel Tailgate Cable Inspection Procedure
Inspect the galvanized steel tailgate support cables following the steps below.
Note:
Please use caution when performing this inspection. We recommend that you inspect your cables now and whenever using the tailgate.
Important:
Pay close attention to the middle of the cable (the bend point in the closed position), inspect both tailgate cables for any of the following conditions:
1. Inspect for cuts and abrasions in the black plastic material as shown in Figure 1 and 2.
Note:
Any nick, cut, crack, or abrasion in the black plastic coating material that exposes any portion of the galvanized steel cable normally covered by the coating will require replacement.
2. Inspect for irregularities in the size and shape of the cable and for swelling or bulging as shown in Figure 3 and 4.
Note:
Any irregularity or distortion in the size or shape of the cable, such as swelling or bulging will require replacement.
3. If you find any of the conditions listed above, your cables should be replaced. Contact your Isuzu dealer to schedule an appointment.
Isuzu Motors America, Inc.
Special Policy Customer Reimbursement Claim Form
Please mail this claim form and the required documents to:
Isuzu Motors America, Inc.
Customer Reimbursement Procedure
If you have paid to have this condition corrected prior to this notification, you may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees, and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized dealer.
Your claim will be acted upon within 60 days of receipt.
If your claim is:
^ Approved, you will receive a check.
^ Denied, you will receive a letter with the reason(s) for the denial, or
^ Incomplete, you will receive a letter identifying the documentation that is needed to complete the claim and offered the opportunity to resubmit the claim when the missing documentation is available.
Please follow the instructions on the Claim Form provided on the reverse side to file a claim for reimbursement. If you have questions or need assistance, please contact the Owner Relations Department at (800) 255-6727.
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