Campaign - Driver Door Module Warranty Extension
TSB SB13-04-S002Issue Date: MARCH 2013
Special Policy Adjustment - Driver Door Switch Short Circuit
AFFECTED VEHICLES
- 2006-2007MY Isuzu Ascender Vehicles
INFORMATION
CONDITION
On some 2006-2007 model year Isuzu Ascender vehicles, if fluid enters the drivers door module, it may cause a short in the circuit board. A short may cause the power door lock and power window switches to function intermittently or become inoperative. In extremely rare cases, a short may cause overheating, which could melt components of the door module,
producing odor, smoke, or flame.
SPECIAL POLICY ADJUSTMENT
If a vehicle involved in this special policy demonstrates the condition or symptoms described above, service facilities are to replace the driver door module, regardless of the vehicles age or mileage.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after March 22, 2013, are covered by this special policy and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to March 22, 2013, must be submitted to the Service Contract provider.
VEHICLES INVOLVED
Involved are certain 2006-2007 model year Isuzu Ascender vehicles.
PARTS INFORMATION
Parts required to complete this special policy are to be obtained from American Isuzu Parts Distribution Network (AIPDN).
Normal orders should be placed on a stock order. In an emergency situation, parts should be ordered on a VOR order (Vehicle Off Road).
SERVICE PROCEDURE
1. Determine if the driver side door lock and side window switch requires replacement using diagnostic information in the service manual.
- If the driver side door lock and side window switch requires replacement, proceed to Step 2.
- If the driver side door lock and side window switch does NOT need to be replaced, determine cause of vehicle condition. Additional diagnostic time and repairs are NOT covered under this field action bulletin.
2. Remove the driver side door lock and side window switch. Refer to Door Lock and Side Window Switch Replacement - Driver Side in the service manual.
3. Install a new driver side door lock and side window switch. Refer to Door Lock and Side Window Switch Replacement - Driver Side in the service manual.
CUSTOMER REIMBURSEMENT
All customer requests for reimbursement of previously paid repairs for the special policy condition will be handled by the Owner Relations Center, not by service facilities.
A Reimbursement Procedure and Claim Form are included with the customer letter.
CLAIM INFORMATION
Submit only one claim with the applicable Labor Code as indicated.
OWNER NOTIFICATION
Isuzu will notify customers of this special policy on their vehicle (see copy of typical letter included with this bulletin).