Campaign - Brake Lamps Inop/Stay On Continuously
2011 Service BulletinsCampaign SB11-09-S001
Special Policy Adjustment - Brake Lamps Inoperative or Continuous Illuminations
Issue Date: APRIL 2011
AFFECTED VEHICLES
^ 2006-2008 Isuzu I-Series Pick ups
INFORMATION
CONDITION
Some owners of 2006-2008 model year Isuzu I-Series vehicles may comment about the loss of brake lamps or continuous illumination of the brake lamps. This may be caused by contamination in the brake lamp switch. The performance of the brakes is not affected. Owners also may comment about the loss of cruise control if equipped.
SPECIAL POLICY ADJUSTMENT
This special policy covers the condition described above for a period of 7 years or 100,000 miles (160,000 km) whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Owners are being instructed not to go directly to the service facility unless they believe they are experiencing the described condition. If diagnosis determines the above condition is a result of a failed brake lamp switch assembly service facilities are to install a ne lamp switch assembly. This repair will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts all eligible claims with repair orders on or after April 4, 2011 are covered by this special policy and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior 2011 must be submitted to the Service Contract provider.
VEHICLES INVOLVED
Involved are 2006 - 2008 model year Isuzu I-Series Pick up vehicles.
PARTS INFORMATION
Parts required to complete this recall are to be obtained from American Isuzu Parts Distribution Network (AIPDN). Please refer "involved vehicles listing" before ordering parts. Normal orders should be placed on a stock order. In an emergency situation, parts should be ordered on a VOR order (Vehicle Off Road).
SERVICE PROCEDURE
1. Remove the stop lamp switch from the vehicle.
a. Disconnect the stop lamp switch electrical connectors (1).
b. Rotate the switch counterclockwise.
C. Remove the switch from the bracket.
d. Remove the switch from the vehicle.
2. Install a new stop lamp switch.
a. Position the switch near the bracket.
b. Ensure the switch key-way is properly indexed to the plastic retainer.
c. Install and adjust the switch.
i. Rotate the switch counterclockwise allowing the retainer to release.
ii. Pull the brake pedal rearward to full stop.
iii. Important: Do not move the brake pedal during switch adjustment as this an over-adjusted switch which could cause brake drag.
iv. While holding the brake pedal FIRMLY in position rearward push the switch inward fully until the switch body contacts the brake pedal arm striker plate.
v. At this point the plunger in the switch should be pushed in.
vi. Rotate the switch clockwise until a "click" is heard.
vii. The switch is properly adjusted when there is 7 mm (0.028 in) clearance the end of the switch barrel and the striker plate on the brake pedal arm.
d. Connect the stop lamp switch electrical connectors (1).
e. Check the switch for proper operation.
CUSTOMER REIMBURSEMENT - For US
All customer requests for reimbursement of previously paid repairs for the special policy condition will be handled by the Owner Relations Center not by service facilities.
A Reimbursement Procedure and Claim Form are included with the customer letter.
CUSTOMER REIMBURSEMENT - Puerto Rico and the U.S. Virgin Islands
Customer requests for reimbursement of previously paid repairs for the special policy condition are to be submitted to the dealer or distributor.
When a customer requests reimbursement they must provide the following:
^ Proof of ownership at time of repair.
^ Original paid receipt confirming the amount of repair expense(s) that were not reimbursed, a description of the repair, and the person or entity performing the repair.
Claims for customer reimbursement on previously paid repairs are to be submitted as required by ICS.
IMPORTANT:
CLAIM INFORMATION
1. Submit a claim using the table.
OWNER NOTIFICATION
Isuzu Motors America LLC will notify customers of this special policy on their vehicles (See copy of typical letter included with this bulletin).
OWNER LETTER
Dear Isuzu Customer:
As the owner of a 2006-2008 model year Isuzu I-Series vehicle your satisfaction with out product is very important to us.
This letter is intended to make you aware that some 2006-2008 model year Isuzu I-Series vehicles may have a condition where contamination in the brake lamp switch could cause the loss of brake lamps or continuous illumination of the brake lamps. The performance of the brakes is not affected. Also if your vehicle is equipped with cruise control it may become inoperative.
Do not take your vehicle to your Isuzu service facility as a result of this letter unless you believe that your vehicle has condition as described above.
WHAT WE HAVE DONE
Isuzu Motors America LLC is providing owners with additional protection for the brake lamp switch. If this condition occurs on 2008 Isuzu I-Series vehicles within 7 years of the date your vehicle was originally placed in service or 100,000 miles (160,000 km) whichever occurs first the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special policy.
WHAT YOU SHOULD DO
Repairs and adjustments qualifying under this special policy must be performed by an Isuzu service facility. If you believe your the condition described above you may want to contact your Isuzu service facility to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if already in stock. Keep this letter with your other important glove box literature for future reference.
REIMBURSEMENT
The enclosed form explains what reimbursement is available and how to request reimbursement if you have previously paid for repairs for the special policy condition.
To locate the nearest Isuzu service facility visit our website at www.isuzu.com and click on the service facility locator icon and zip code or state. Should you not have access to a computer terminal please contact our National Owner Relations Department number.
Isuzu Owner Relations
Isuzu Motors America LLC
1400 South Douglass Road
Suite 100
Anaheim CA 92806
We regret any inconvenience this action may cause you; however we have taken this action in the interest of your safety and satisfaction with our products.
Sincerely,
Isuzu Motors America LLC
CUSTOMER REIMBURSEMENT PROCEDURE
If you have paid to have this condition corrected prior to this notification you may be eligible to receive reimbursement.
Requests for reimbursement may include parts labor fees and taxes. Reimbursement may be limited to the amount the repair cost if completed by an authorized dealer.
Your claim will be acted upon within 60 days of receipt.
If your claim is:
^ Approved you will receive a check
^ Denied you will receive a letter with the reason(s) for the denial or
^ Incomplete you will receive a letter identifying the documentation that is needed to complete the claim and offered the opportunity to resubmit the claim when the missing documentation is available.
To file a claim for reimbursement please follow the instructions on the Claim Form provided on the reverse side of this procedure. If you have any questions or need assistance please contact Isuzu Owner Relations or email at customerservice@iszu.com.
CUSTOMER REIMBURSEMENT CLAIM FORM
Please mail this claim form and the required documents to:
Isuzu Owner Relations
1400 S. Douglass Road Suite 100
Anaheim Ca. 92806
Reimbursement questions should be directed to Isuzu Owner Relations Or
Emailed at customerservice@isza.com